VP, Patient Support Field

Novartis • East Hanover, NJ

5d • $274,400 - $509,600 • Remote

About The Position

This is a field-based and remote opportunity supporting a team in an assigned geography. This position will require 50% travel. The Vice President (VP), Patient Support (PS) Field is a role that serves as a national leader for regionally and therapeutic area aligned Novartis Market Access & Reimbursement field teams. This individual will partner with MAPS Therapeutic Area Leads, Cross Functional Field Leadership, the Novartis Patient Support Center, and other matrix support partners to develop a sustainable enterprise wide and TA (Therapeutic Area) specific field strategy, effective customer engagement planning, performance monitoring, field capability building, and field operational excellence for 400+ field associates representing core Market Access and Patient Support responsibilities. The scope and scale of the role will adapt to meet the expanding needs of Novartis with the overarching goal to reduce friction for patients and their providers by building capabilities, harmonizing deployment, and delivering results through a high-performing national field organization.

Requirements

• Bachelor’s degree required
• A minimum of 12+ years of pharmaceutical industry experience, with demonstrated ability to lead teams both directly, indirectly, and cross functionally in a matrixed environment.
• Thorough understanding, knowledge of and experience with US healthcare dynamics and the drivers of pharmaceutical value
• Ability to analyze complex business issues and trends and to synthesize information into clear and compelling insights and recommendations delivered in a persuasive way to the organization
• Strong interpersonal, communication, and influencing skills combined with an ability to successfully collaborate across a matrixed organization
• Demonstrated prioritization, organizational, and analytical skills as well as the ability to create solutions for complex processes and procedures
• Inspirational leadership with high level of self-awareness and curiosity with focus on empowering others
• Proven results-oriented approach and embodiment of an agile, growth mindset
• Ability to travel 50% over a broad geography is required, with the ability to drive and/or fly within the territory.

Nice To Haves

• MBA, Pharm D, Health Policy or equivalent preferred
• People management and development experience highly preferred

Responsibilities

• Develop and oversee a unified field strategy, operating model, deployment structure, and capability enhancement program for field teams within the Market Access & Patient Support function across TAs.
• Attract, coach and retain team of high performing National & Regional Directors and field focused Patient Support professionals.
• Serve as a member of the MA&PS Leadership Team and partner closely with the TA Strategy leads and relevant in MA&PS COEs (Trade; Specialty Pharmacy (SP); Payer; Alternate Site of Care (ASOC); Patient Support Center (PSC) to execute TA-specific access and support priorities through high-impact field teams.
• Lead Field Strategy & Effectiveness team and seek to identify opportunities to improve efficiencies and effectiveness at a regional and national level using analytics, KPIs, and CRM tools; support a culture of continuous evolution and learning.
• Partner closely with Customer Engagement Team and other field team counterparts, as appropriate, to ensure strong collaboration and coordination of field associate activities, business plans, and customer resolutions.
• Understand and integrate payer, reimbursement, policy & regulatory, customer & stakeholder ecosystems and access realities into field strategy and execution decisions.
• Integrate with Novartis leadership and collaborate across multi-functional teams (Sales, Marketing, MAPS, Operations, Training, Legal, ERC, etc.) to ensure a collaborative and compliant approach to support field success.
• Maintain a deep understanding of NPC policies and requirements and perform all responsibilities with integrity and in a manner consistent with company guidance and prescribed Values and Behaviors.
• Handle Patient Identifiable Information (PII) appropriately (understand and ensure compliance with HIPAA and other privacy laws and regulations and internal Company compliance guidelines). This comes with the added accountability to ensure your teams are also adhering to NPC policies.

Benefits

• health, life and disability benefits
• a 401(k) with company contribution and match
• a variety of other benefits
• a generous time off package including vacation, personal days, holidays and other leaves

What This Job Offers

• Job Type: Full-time
• Career Level: Executive