VP, Partnership Success

Ensemble Health Partners•Washington, VA

1d•Remote

About The Position

The Vice President, Partnership Success serves as a senior executive leader accountable for enterprise‑level client partnerships, operational performance, and executive stewardship across a portfolio of complex healthcare clients. This role requires a strong, credible presence with C‑suite client executives and internal senior leaders, the ability to translate strategic priorities into sustained results, and disciplined ownership of escalation management, governance, and communication standards. Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference! O.N.E Purpose: Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations. Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation. Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

Requirements

Extensive experience leading enterprise‑level client partnerships and/or complex revenue cycle operations in a healthcare environment.
Demonstrated executive presence with the ability to influence C‑suite stakeholders and internal senior leaders.
Proven success managing escalations, governance, and performance across multi‑client or multi‑site portfolios.
Comfort operating in a high‑travel executive role (~75% nationwide).

Nice To Haves

Prior experience partnering directly with CFOs and executive finance leaders on revenue cycle strategy and outcomes.
Experience leading senior leaders and building scalable operating models.
Strong background in structured governance, performance management, and executive communication.

Responsibilities

Serve as the executive relationship owner for assigned enterprise clients, establishing trust and strategic alignment with CFOs, COOs, CEOs, and other senior stakeholders.
Act as the primary escalation leader for complex client issues, ensuring clear accountability, timely resolution, and proactive communication.
Partner closely with internal executive leadership to align client priorities with enterprise objectives, capacity planning, and delivery expectations.
Represent Ensemble with confidence and credibility in high‑stakes client forums, executive steering committees, and executive‑level discussions.
Own and lead enterprise governance cadence (e.g., MORs, executive updates, strategic reviews), ensuring consistency, rigor, and executive‑ready communication.
Translate client and portfolio insights into actionable strategies that drive performance improvement, retention, and long‑term partnership value.
Ensure disciplined execution of Partnership Success standards across all assigned clients, including documentation, escalation pathways, and performance reporting.
Collaborate cross‑functionally with Operations, Finance, Technology, and Growth to remove systemic barriers and enable scalable service delivery.
Maintain a strong, visible executive presence with clients through frequent nationwide travel aligned to portfolio risk, opportunity, and strategic importance.
Lead high‑impact on‑site client engagements, including executive roundings, governance meetings, performance reviews, and remediation planning.
Provide timely internal reporting following client visits, summarizing objectives, outcomes, risks, and required follow‑up actions.
Model disciplined travel planning and expense stewardship in alignment with Partnership Success and enterprise guidelines.
Lead, coach, and develop AVPs and senior leaders, building a strong executive bench and succession pipeline.
Model and reinforce the Ensemble Difference values consistently—especially in high‑pressure or escalated environments.
Establish clarity on expectations, accountability, and execution standards aligned to Ensemble’s “what + how” performance philosophy.
Foster a culture of ownership, collaboration, and continuous improvement across the Partnership Success organization.