VP, Partner Success – Retailer

Button Commerce•New York, NY

9d•$300,000 - $350,000

About The Position

As VP, Partner Success – Retailer, you will own and define Button’s global retailer Partner Success strategy, driving retention, expansion, and long-term value across our retailer portfolio. You will own a significant portion of company revenue tied to retailer partners, including net revenue retention, upsell, and new monetization initiatives. You will serve as an executive sponsor for Button’s largest and most strategic retailer partners, building trusted C-level relationships across marketing, eCommerce, and growth leadership. You will bring deep expertise in affiliate marketing and performance-based partnerships, positioning Button as a critical driver of incremental revenue and ROI for retailers. You will lead and scale a high-performing retailer-focused Partner Success organization, including segmenting by vertical (e.g., apparel, big box, travel, grocery, marketplaces) and partner maturity. You will develop and execute vertical-specific strategies that reflect the nuances of different retail categories, customer behavior, and attribution models. You will establish the operating system for retailer success, including forecasting, account planning, pipeline management, and performance tracking across retailer cohorts. You will partner closely with Sales, Product, Engineering, and Marketing to align go-to-market strategy for retailers, including packaging, pricing, and new product launches. You will translate retailer and market insights into company-level strategy, influencing product roadmap, measurement frameworks, and partner-facing innovation. You will build and scale repeatable growth motions across retailer partners, including affiliate program expansion, creator activation, and new performance marketing channels. You will lead executive business reviews and strategic planning cycles that reinforce Button’s role as a mission-critical growth partner. You will drive operational excellence and accountability across the organization, with a strong focus on data-driven decision making and measurable impact.

Requirements

12+ years of experience in partnerships, account management, or revenue leadership within retail, eCommerce, affiliate marketing, or performance marketing ecosystems
Deep experience working with large-scale retailers across multiple verticals (e.g., apparel, big box, travel, grocery, marketplaces), with an understanding of their unique growth levers and constraints
Strong expertise in affiliate marketing, including program structure, publisher ecosystems, incrementality, attribution, and optimization strategies
5+ years of experience leading and scaling multi-layered teams, including managers of managers
Proven track record of owning and growing large retailer revenue portfolios, with accountability for retention, expansion, and long-term partner value
Experience engaging and influencing C-level stakeholders at major retailers, including CMOs, Heads of eCommerce, and Growth leaders
Demonstrated ability to build and scale Partner Success functions, including people leadership, org design, segmentation, and operational systems
Strong commercial acumen, including pricing strategy, negotiation, and deal structuring in performance-based environments
Exceptional analytical skills, with the ability to translate complex performance data into clear, actionable executive narratives
Experience driving cross-functional alignment at scale, particularly with Product and Go-To-Market teams
A balance of strategic vision and operational execution, with a bias for action and strong ownership mindset
Alignment with Button’s values: Learn & Grow, Experiment, Adapt, and Deliver

Responsibilities

Own and define Button’s global retailer Partner Success strategy, driving retention, expansion, and long-term value across our retailer portfolio.
Own a significant portion of company revenue tied to retailer partners, including net revenue retention, upsell, and new monetization initiatives.
Serve as an executive sponsor for Button’s largest and most strategic retailer partners, building trusted C-level relationships across marketing, eCommerce, and growth leadership
Bring deep expertise in affiliate marketing and performance-based partnerships, positioning Button as a critical driver of incremental revenue and ROI for retailers
Lead and scale a high-performing retailer-focused Partner Success organization, including segmenting by vertical (e.g., apparel, big box, travel, grocery, marketplaces) and partner maturity
Develop and execute vertical-specific strategies that reflect the nuances of different retail categories, customer behavior, and attribution models
Establish the operating system for retailer success, including forecasting, account planning, pipeline management, and performance tracking across retailer cohorts
Partner closely with Sales, Product, Engineering, and Marketing to align go-to-market strategy for retailers, including packaging, pricing, and new product launches
Translate retailer and market insights into company-level strategy, influencing product roadmap, measurement frameworks, and partner-facing innovation
Build and scale repeatable growth motions across retailer partners, including affiliate program expansion, creator activation, and new performance marketing channels
Lead executive business reviews and strategic planning cycles that reinforce Button’s role as a mission-critical growth partner
Drive operational excellence and accountability across the organization, with a strong focus on data-driven decision making and measurable impact

Benefits

401(k) plan with 3% annual company contribution
Unlimited time off (including birthdays off)
Summer and Winter Breaks
Employee assistance program
100% premium coverage for employees for health, vision, and dental insurance plans
80% premium coverage for dependents for health, vision, and dental insurance plans
Complimentary memberships to One Medical for employees and dependents
Monthly stipend for mobile phone/internet
Annual lifestyle stipend
All Access memberships to WeWork (in select markets)
Regular coworking days and social events