VP of USA Operations

Identity•New York, NY

2d•Onsite

About The Position

Identity is recruiting an experienced, US based leader to own the client experience function across our US market. You'll set strategy, manage growth targets, and build the team and partner network needed to scale the region, while acting as senior relationship manager for our biggest US clients. This is a hands-on role: you'll do the work as well as lead the people doing it.

Requirements

Proven track record running a P&L and setting commercial strategy for a market or region
Experience building and leading high-performing teams
Senior-level client relationship management, including resolving escalated issues
Financial literacy: budgeting, forecasting and business planning
Clear, confident communicator, comfortable representing the business externally

Nice To Haves

US revenue growth
New client wins
Client account growth and retention
Client satisfaction scores
Team engagement
US P&L performance

Responsibilities

Own and execute US business strategy, setting regional financial targets with the CEO and driving growth against them
Lead market expansion in the US, identifying new partnership opportunities and building the company's reputation in the market
Own client experience for the US market, leading client teams and setting the processes that drive client value
Act as senior relationship manager for US clients, resolving complex issues when they're escalated
Set the US client relationship, success and growth strategy, converting opportunities into wins and driving profitability across the portfolio
Lead client renewal strategies that build long-term commitment across the US portfolio
Recruit and develop a high-performing US team, building a performance-driven culture with clear goals and career paths
Manage US financial reporting and controls with Finance, and build an agile delivery model with the right partners
Embrace and champion Identity’s values and behaviours
All other duties appropriate to the role