VP of Service Operations

Ambient Enterprises•Hudson, OH

2d•$200 - $225

About The Position

The VP of Service Operations-West Coast will be responsible for ensuring regional strategies are deployed against timelines through staffing efficiency management and process improvement that ensure all field results are delivered against timelines required within a highly supervised HVAC service business. They will provide leadership to position the company as an outstanding service provider to customers while supporting the growth of the Ambient Enterprises equipment sales business. They will lead the development and complete short and long-term strategic plans to provide enhanced levels of service with efficient management of resources. The ideal candidate shall possess a deep understanding of growth opportunities within the HVAC service space, operational efficiencies, acquisition integration solutions, and leveraging subcontractors/equipment suppliers. This position will report to Ken Corio, SVP of Technical Operations.

Requirements

Minimum of four (4) years customer service management experience
Minimum of seven (7) years of professional (Industry/Military) experience
Experience working with a technical field-based organization
Time management skills, including the ability to effectively prioritize activities and the flexibility to change course to react to changing business/market conditions or business goals.
Demonstrable skill at guiding/coaching/motivating direct reports to achieve objectives.
Ability to develop and implement multiple priorities and approaches to meet objectives

Nice To Haves

Degree in Business, Engineering or another related major

Responsibilities

Provides leadership, direction, and continuity in operations, staffing optimization, and forecast data within the region of oversight.
Handle staff performance and development, hiring and disciplinary actions, succession planning, and provide appropriate mentoring and coaching
Lead or participate in departmental projects and initiatives
Partner with key collaborators throughout the business units to achieve company goals and objectives
Recommend and implement critical initiatives in alignment with Field Services that have a direct positive effect on region goals and objectives.
Provides day-to-day oversight and direction to regional team members
Participate in the development of departmental and company infrastructure and standardized policies, procedures and metrics
Act as service liaison when working with various departments and organizations within Ambient Enterprises
Mentors Field Service Technicians and Representatives and assists when customer issues arise.
Lead the development and execution of short and long-term strategies to improve service level to customer
Implements reward/recognition programs for the coworkers who provide excellent customer service