VP of Sales

Mather Headquarters • Evanston, IL

9d • $180,000 - $215,000

About The Position

We are seeking a VP of Sales to provide oversight and support to the sales efforts of the Mather senior living communities; will work closely with the SVP, Sales and on-site Connections teams and VP, General Managers and Executive Directors to ensure sales, occupancy and revenue goals are achieved. Provide on-going training of Connections team members, and on-site sales support as scheduling warrants, with indirect supervisory responsibilities to these team members. Provide oversight for the sales and community relations processes including selection, training, and on-going performance management of the sales teams. Ensure all inquiries, depositors and new residents receive a consistent “Mather sales Experience.” Conduct regular statistic review of sales and marketing efforts to assure Mather sales teams meet/exceed productivity goals and provide input on ways to improve. ESSENTIAL FUNCTIONS Acts as a Mather trainer/resource for the sales Customer Relationship Management (“CRM”). Provides support to Marketing and Connections staff to maximize the capabilities of the program. Reviews and monitors lead generation for trends and necessary adjustments for goals. Is accountable for achievement of sales goals. Reviews and monitors sales processes and effectiveness to ensure systems and processes are efficient for the ever-changing prospect base and lead sales teams to achieve team accomplishment of productivity goals including sales goals, appointment, and phone contacts goals, email communications and text communications. Work with Connections teams and GM/EDs to create expeditious home turnover processes and ensure Mather community standards are met, as well as ensuring all move-ins are expeditious and receive a Mather brand experience, including post move-in review and monitoring. Provide on-going training, communication and mentoring to the sales team to ensure each maintains a thorough and comprehensive knowledge of community sales process, home availability, services, policies, data base management, HubSpot, and digital tools and goals; resulting in appropriate personal and team utilization of CRM, approved sales policies and procedures, and other programs as identified. Monitor monthly and weekly sales dashboards for productivity and conversion goals. Partner with the Mather Headquarters marketing team to create and measure effective marketing/PR campaigns as assigned by SVP Sales. Establishes, operationalizes, engages team members in, and sustains a Quality Assurance Process Improvement process.

Requirements

• Sales management experience & track record.
• Personal sales experience (service-related).
• Strong technology skills.
• Business understanding and acumen.
• Professional appearance and demeanor.

Responsibilities

• Acts as a Mather trainer/resource for the sales Customer Relationship Management (“CRM”).
• Provides support to Marketing and Connections staff to maximize the capabilities of the program.
• Reviews and monitors lead generation for trends and necessary adjustments for goals.
• Is accountable for achievement of sales goals.
• Reviews and monitors sales processes and effectiveness to ensure systems and processes are efficient for the ever-changing prospect base and lead sales teams to achieve team accomplishment of productivity goals including sales goals, appointment, and phone contacts goals, email communications and text communications.
• Work with Connections teams and GM/EDs to create expeditious home turnover processes and ensure Mather community standards are met, as well as ensuring all move-ins are expeditious and receive a Mather brand experience, including post move-in review and monitoring.
• Provide on-going training, communication and mentoring to the sales team to ensure each maintains a thorough and comprehensive knowledge of community sales process, home availability, services, policies, data base management, HubSpot, and digital tools and goals; resulting in appropriate personal and team utilization of CRM, approved sales policies and procedures, and other programs as identified.
• Monitor monthly and weekly sales dashboards for productivity and conversion goals.
• Partner with the Mather Headquarters marketing team to create and measure effective marketing/PR campaigns as assigned by SVP Sales.
• Establishes, operationalizes, engages team members in, and sustains a Quality Assurance Process Improvement process.

Benefits

• Mather offers a competitive benefits package.
• Team members are eligible for: A generous paid time off (PTO) program including vacation days/personal days, sick days, and holidays. This is an “earn-as-you-go” plan that rolls over year to year, offering long- and short-term flexibility.
• A 401(k) program with per pay-period employer match and annual employer contribution (available to those age 21 or better)
• Convenient, subsidized parking (or public transportation for certain locations)
• Wellness Spending Account: up to $300 available annually for Wellness related expenses such as gym memberships, financial planning, etc.
• Benefits-eligible team members can take advantage of: Medical, dental, and vision plans Paid Parental Leave Adoption Assistance Reimbursement Tuition reimbursement for continuing education Extended illness benefits Employee wellness programs Short- and long-term disability insurance Life insurance is available to benefit eligible team members.
• Benefits are subject to change without notice.
• Benefits details dependent on employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees