About The Position
GoTo is looking for a VP of Product to lead LogMeIn Resolve, our IT management and remote support platform trusted by IT teams and MSPs worldwide. This is a high-impact role that combines product strategy with cross-functional leadership to drive commercial outcomes for the business. Resolve is at a pivotal moment, evolving from a best-in-class remote access tool into a unified endpoint management (UEM) platform, distinguished by agentic AI capabilities and a zero-trust architecture. You'll lead this transformation with conviction — scaling growth efficiently, operating with significant autonomy, and representing Resolve at the executive level across GoTo.
Requirements
- 10+ years of product management experience, including 3–5+ years in a senior director- or VP-level role, ideally with P&L accountability.
- Experience scaling a B2B SaaS product through growth and change — not just managing a mature product.
- Background in IT management, endpoint management, or an adjacent enterprise infrastructure category (RMM, UEM, MDM, ITSM).
- Demonstrated ability to lead cross-functional teams toward measurable outcomes such as ARR growth, retention, and pipeline.
- Experience with AI/agentic product development, including agentic system design.
- MSP channel experience, with an understanding of the commercial and product dynamics of the managed services market.
- Comfortable presenting to executive and international audiences; able to work effectively across UK/European and North American time zones.
- Proficiency in English is required to communicate with colleagues, customers, and partners (or suppliers) who are predominantly located outside of Quebec.
- For R&D positions, the ability to understand technical and scientific documentation in our industry, which is predominantly available in English, is also necessary.
Nice To Haves
- Knowledge of French is required for positions permanently located in Quebec so that the incumbent can communicate as needed with colleagues, partners, and suppliers in Quebec. French training is provided to any incumbent of a permanent position in Quebec who does not have a good knowledge of French.
Responsibilities
- Define and drive the multi-year product vision, strategy, and roadmap for Resolve across RMM, MDM/UEM, remote access & support, helpdesk, ITAM, integrations, and the MSP channel.
- Lead the agentic AI strategy, positioning Resolve as a category-defining platform for AI-powered IT automation.
- Identify emerging trends and customer needs to guide product innovation and differentiation.
- Make prioritization decisions in a resource-constrained environment, balancing execution pace, technical debt, and strategic bets.
- Lead and grow a 15+ person product management organization across multiple geographies, building agentic AI capability and investing in team development.
- Partner with Sales, Marketing, Customer Success, and Engineering to deliver the roadmap and grow pipeline, win rates, and expansion in the mid-upper SMB and MSP segments.
- Own targets and track performance against plan — including ARR growth, net revenue retention, and bookings — surfacing risks and opportunities to leadership.
- Engage directly with customers and represent Resolve in executive forums, at industry events, and with key partners.
Benefits
- Comprehensive medical benefits
- Generous paid time off and vacation, volunteer time off, quarterly personal wellness days, and guaranteed meeting-free days
- Tuition reimbursement and access to instructor-led or on-demand training and development programs
- The Thrive Global wellness program, a confidential Employee Assistance Program (EAP), a wellness app, and individual wellness coaching
- Employee-led communities and programs, including Employee Resource Groups (ERGs), the 'GoTo Cares' program, and donation matching to charities
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
