VP of Operations (North East)
About The Position
Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America. DTF is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion. About the Role: The VP of Operations is a senior leader responsible for driving operational excellence across all restaurants and central kitchens. This role blends strategic leadership with hands-on operational oversight to elevate the guest experience, enhance team member engagement, deliver financial results, and support scalable growth. As a key member of the executive team, the VP of Operations sets the tone for excellence in execution, innovation, and culture.
Requirements
- 10+ years of multi-unit operations leadership experience, preferably within high-growth restaurant or hospitality brands
- Proven ability to scale systems, people, and processes in a fast-paced environment
- Strong P&L management experience, with a track record of improving financial performance
- Deep knowledge of restaurant operations, food safety, and guest service standards
- Experience leading and developing high-performing teams
- Exceptional communication, collaboration, and change leadership skills
- Applicants must be 18 years of age or older and able to provide documentation to work in the United States legally.
Nice To Haves
- Bachelor's degree in Business, Hospitality, or a related field; MBA preferred
Responsibilities
- Lead initiatives that elevate the guest experience by optimizing service models, improving food quality, and leveraging technology to streamline operations. Establish and scale systems that ensure consistent execution and hospitality across all locations.
- Champion a workplace culture aligned with our Team Member Value Proposition. Support location in providing an engaging, inclusive, and high-performing environment where team members are empowered and recognized.
- Build and sustain a strong bench of leadership by attracting, retaining, and developing top talent. Own the strategic talent pipeline by selecting top talent, strengthening leadership capabilities, and fostering a culture of accountability.
- Drive revenue growth through optimized throughput. Manage labor, COGS, and general operations to control expenses. Analyze trends and partner with Finance to drive informed, profitable decisions.
- Drive the creation of and execution of processes, practices and procedures that ensure all locations adhere to the relevant healthy, safety, labor, and industry regulations. Deliver a food safe product.
- Protect and grow the brand by ensuring operational consistency and readiness for growth. Collaborate cross-functionally on new restaurant openings to ensure site readiness, talent deployment, and day-one excellence in execution and guest experience.
Benefits
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents' medical insurance
- Dental, Vision, and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Flexible Time Off (FTO) to support work-life balance
- Paid Sick Leave (PSL) to care for your health or loved ones
- Quarterly Wellness Days - extra time off to recharge every season
- Car Allowance
- Bonus Eligible
- Opportunities for growth; we love promoting within
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
Associate degree
