VP of Operations

Comprehensive Mobile Care•Phoenix, AZ

6d•Onsite

About The Position

Comprehensive Mobile Insurance Company (CMIC) is a health insurance carrier with dental, audiology, vision, and podiatry policies that benefit the underserved in long-term-care facilities. Our mission is to serve the underserved. CMIC is seeking a full time VP of Operations and EOS Integrator due to our growth. Our headquarters is located at the 101 and 7th Street in North Phoenix, and CMIC promotes a mission-driven, team-oriented environment.

Requirements

An Integrator. You get energy from execution, harmony, and accountability.
A hands-on builder. You will not have a large team beneath you for a while. You build the spreadsheet, write the process, run the report, and work the exception list yourself first, and then delegate where possible. Nothing is beneath you.
Leader. You can build culture, exhibit influence, and effectively grow a team and lead through people.
Both a process author and enforcer. You are a systems thinker who can see the big picture, make it actionable, and then make sure it’s followed.
Detail-hungry. You are willing to get in the weeds and find + fix the error.
Comfortable in a regulated business. You move fast operationally, but never cross a line or cut corners.
Technology savvy. You are comfortable aligning technology systems with operational needs and implementing automations.
Values-aligned. Effective communicator, positive attitude, team player, empathetic, and act like an owner.
College graduate, MBA is a plus
Prior experience managing/leading teams and developing people
Built operating systems and SOPs from scratch; project management experience
Previous exposure to accounting, audit and budgeting workstreams
Fluency with operating software systems (Microsoft Dynamics 365 preferred) and comfort building views, reports, and dashboards

Nice To Haves

Direct ownership of a P&L or operating budget
Prior experience in consulting, investment banking, or private equity.
Experience in healthcare/long-term care or insurance
Experience building/managing customer service or call center functions
Familiar with Microsoft Dynamics 365 and/or Quickbooks Desktop
Experience as EOS Integrator

Responsibilities

Company-Wide Operational Excellence – build scalable, repeatable systems and processes across the whole business and ensure that they are followed. Establish effective communication channels throughout the company for cross-functional harmony.
Project Management & Accountability – translate strategic vision into actual implementation. Establish clear organizational ownership and accountability with consistently met deadlines.
Leadership, People & Culture – maintain existing healthy, mission-driven organizational culture while scaling. Develop direct reports to grow with the organization and lead their functions effectively.
Policyholder Conversion & Retention – work with Head of Insurance Operations to ensure customer success throughout policy sale, onboarding, and ongoing payment compliance.
Financial Stewardship – oversee budgeting and cashflow forecasting workstreams with CEO & finance team and prudently manage costs through significant growth/scaling.
Accurate, Timely KPI & Financial Reporting – develop and maintain real-time reporting for KPIs, profit & loss / cash flow, and operational inputs to manage the business.
Data & Systems – oversee the integration, administration, and, when needed, implementation of core technology systems, with focus on Dynamics 365 (sales CRM & policy management system), QuickBooks Desktop, & ePayPolicy
Shared Services & External Vendor Management – oversee finance organization and ensure accurate, timely completion of closing books, submitting insurance filings, tax/audit workstreams, etc. Also manage internal relationships for IT/equipment & HR, as well as external relationships for accounting/tax, audit, CRM/technology, banking, investments, legal, and insurance.
New State Expansion – oversee the development of insurance operations for new states.
Compliance/Regulatory Matters – ensure company-wide adherence to applicable laws and guidelines with respect to insurance, HIPAA/healthcare, payments/financial, and data privacy.