VP of Operations

Yendo•Dallas, TX

21d•Remote

About The Position

The Vice President of Operations is responsible for developing and executing operational strategies that drive efficiency, productivity, and scalability. This role focuses on analyzing how the organization operates, identifying bottlenecks and inefficiencies, and implementing solutions that improve performance.

Requirements

10+ years in operations management, with 5+ years in a senior leadership role
Experience in fintech, consumer lending, credit cards, or financial services
Proven track record of identifying operational inefficiencies and implementing measurable improvements
Strong analytical skills with demonstrated ability to use data to drive decisions
Experience leading cross-functional teams and managing complex projects
Experience with regulatory compliance in financial services
Excellent communication and presentation skills

Responsibilities

Develop and execute operational strategies aligned with company objectives and growth targets
Analyze operational performance and metrics to identify inefficiencies, bottlenecks, and areas for improvement
Create the playbooks, workflows, and decision frameworks that let us scale without adding headcount linearly
Own implementation of solutions from scoping through deployment, not just identification
Lead cross-functional initiatives that require coordination across Operations, Product, Engineering, and Compliance
Represent the COO in leadership meetings and make operational decisions when needed
Manage relationships with external vendors and service providers, including contract negotiations
Ensure compliance with regulatory requirements and manage operational risk
Prepare and present operational performance reports to senior leadership
Hire, mentor, and develop operational team members