VP of Operations Excellence

Heritage Imaging•Seattle, WA

11d•$130,000 - $180,000•Onsite

About The Position

The VP of Operations Excellence drives workforce scheduling, demand planning and S&OP, service strategy, and operational best practices across all Heritage locations. This role owns the business vision, direction, and implementation of Heritage's core operational technology platforms — including Skedulo (resource planning) and Maintainx (parts and maintenance management) — while also setting the strategic direction for the service organization enterprise-wide.

Requirements

Bachelor's Degree required; MBA or equivalent experience a plus.
10+ years of progressive leadership experience in field service operations, workforce management, or a related operational discipline; multi-site or multi-region experience strongly preferred.
Demonstrated experience owning enterprise software platforms (e.g., Skedulo, Maintainx, or similar FSM/CMMS tools) from a business perspective.
Proven track record building and scaling service strategy across a distributed organization.
Experience leading demand planning and S&OP processes, ideally in a multi-site service business.
Experience managing through leaders (leading regional managers/directors rather than individual contributors).
Strong analytical and change-management skills; comfortable setting KPIs and driving accountability across teams that don't directly report through a single functional chain.
Complete a background check and drug screen and meet all other pre-employment requirements.

Nice To Haves

MBA or equivalent experience a plus.

Responsibilities

Lead enterprise-wide workforce scheduling, resource planning, and operational excellence initiatives across all Heritage locations.
Develop and implement best practices that improve labor utilization, technician productivity, and service delivery consistency.
Serve as the business owner for Skedulo and MaintainX, driving platform strategy, adoption, optimization, and ROI.
Partner with IT and operational leaders to scale systems and processes that support business growth.
Set the strategic direction for Heritage's service organization and provide leadership to regional service teams.
Establish and monitor service KPIs, operational standards, and governance processes across the organization.
Lead demand planning and Sales & Operations Planning (S&OP) processes to align staffing, equipment, and capacity with forecasted demand.
Improve new customer onboarding efficiency and revenue forecast accuracy.
Partner with commercial leadership and regional presidents to drive utilization, volume growth, and accountability through Quarterly Business Reviews (QBRs).
Identify and execute opportunities to improve operational efficiency, equipment uptime, and overall service performance.
Lead cross-functional initiatives and special projects that support Heritage's strategic growth objectives.