VP of Market Operations

Together Women's Health, LLC•Grosse Pointe Farms, MI

30d

About The Position

The VP of Market Operations is a key member of Together Women’s Health (“TWH”) management team. This position reports to the COO and is responsible for the oversight of TWH day-to-day practice clinical and nonclinical operations. The VP of Operations provides direction to the field management team of TWH and Practice Medical Directors to ensure clinical and financial practice performance, while ensuring safe and efficient patient care. This position collaborates with the COO, the VP of Strategic Operations, functional department leads and practice management to resolve operational issues, identify and develop plans to capitalize on practice growth and EBITDA opportunities, monitors and executes action plans to maintain / improve employee and patient satisfaction in alignment with TWH’s mission and values. Position has practice budget and P&L accountability.

Requirements

Proficient computer skills and proficiency in Microsoft Excel, Word, Outlook and PowerPoint.
Strong focus on process and efficiency gains.
Demonstrated experience and track record of successful fiscal and operating management experience.
Ability to lead and develop a team and drive performance improvement, demonstrated by progressive increases in management responsibility.
Ability to work independently, delegate appropriately, and manage performance of others to meet set deadlines and deliverables.
Excellent written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization.
Demonstrated entrepreneurial openness and ability to explore new possibilities and to approach issues differently; a visionary; intellectually agile.
Demonstrated empathy and respect for teammates and patients.
Strong critical thinking and problem-solving skills to identify issues, propose solutions, and make sound decisions in a timely manner.
Handles confidential information always using discretion and judgement.
Travel: Up to 50% US based, to practice locations, overnight travel required. Some travel is required with short notice and may require weekend, late morning, or late evening travel.
Bachelor’s Degree preferred or 10+ years in multi-unit health care leadership equitant
2-5 years in multi-site healthcare leadership required
Clinical background in healthcare highly desired
Experience in developing leaders and working alongside a provider population
Superior patient care service and problem-solving skills.
Ability to develop strong and supportive working relationships with a wide variety of people and backgrounds.
Experience and confidence in leading a team of 100.
Exceptional written and oral presentation skills; ability to present concisely and with detail.
Strong interpersonal and communication skills; experience in communicating key data
Understanding of business functions, ability to read, interpret and take action on profit/loss data, understanding of how to create a basic business action plan to impact results.
Strong organizational skills

Nice To Haves

Clinical background in healthcare highly desired

Responsibilities

Develop and execute annual operating plans and goals for Together Women’s Health clinics:
Fulfill operational improvements, communications, and other general management responsibilities.
Lead Regional Directors (“RD”) to develop positive work relationships with all levels of management and other departments; work collaboratively with accounting, finance, marketing, RCM, HR, and business development teams.
Develop and maintain effective relationships with physicians consistent with TWH code of conduct and compliance commandments.
Build and maintain a team of knowledgeable, skilled team members who function in compliance with TWH mission and values.
Provide leadership to RD and Practice Manager direct reports and Practice Medical Directors.
Responsible for hiring, retention, performance development, performance management, team member relations, disciplinary action and termination.
Collaborate with the VP of Strategic Operations on the planning for Large Capital Projects supporting new De Novo Locations and implementation of Service Line Expansions and or new or replacement equipment installations.
Accountable for practice budget and P&L responsibilities.
Create alignment amongst the partners within the business.