VP of Infrastructure & Operations
About The Position
The Opportunity Join KWI as our next VP of Infrastructure & Operations and play a pivotal role in shaping the backbone of our growing retail technology platform. Reporting directly to our CTO, you’ll lead the charge in building reliable, scalable systems that power global expansion. This is a hands-on executive role where you’ll drive 24/7 operational excellence, align technology with business impact, and inspire cross-functional teams to deliver at the highest level. If you thrive in fast-paced environments, love solving complex infrastructure challenges, and are excited to make a direct impact on company strategy, this is your opportunity to define the future of KWI’s technical foundation. The Company We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence. As a VP of Infrastructure & Operations, you excel at the following core competencies Leadership Style: Hands-on leader who can "get on the keyboard" during critical situations while building strong teams Mindset: Root-cause focused, metric-driven, client-centric with continuous improvement mentality
Requirements
- 10+ years IT experience, 5+ years in leadership
- Proven track record managing mission-critical systems with high uptime requirements
- SaaS environment infrastructure experience required
- 5+ years operations in 24/7 high-availability environments
- 3+ years with IaC tools (Ansible, Chef, Puppet)
- 5+ years administering Linux/Windows platforms
- 3+ years with enterprise storage, MySQL, and network routing/switching
- Bachelor's degree or equivalent experience; relevant certifications preferred
Nice To Haves
- International infrastructure setup experience preferred
Responsibilities
- Infrastructure & Operations: Architect, maintain, and scale global infrastructure while ensuring 24/7/365 system availability
- Operational Excellence: Implement proactive monitoring, incident response, and metrics-driven decision-making
- Vendor Management: Oversee technology vendor relationships, contracts, and service level agreements
- Team Development: Build and lead high-performing operations team focused on reliability and client experience
- Process Improvement: Drive automation initiatives and operational process improvements to reduce manual efforts
- Compliance & Security: Manage certifications (SSAE, ISO, PCI) and international regulatory compliance
- Strategic Planning: Collaborate with executive team on technology strategy and company direction
Benefits
- Full Medical, Dental and Vision
- Annual bonus eligible
- Free gym in the building
- Generous PTO policy
- Summer Fridays....all year round
- Tuition Reimbursement
- Discount from building café
- 401(K) with a 50% company match (up to 6% of employee contribution)
- Employee Referral Program
- (1) Volunteer day each year
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
101-250 employees
