VP of Implementations, Insurance

Kizen•Austin, TX

13d•$275,000 - $325,000•Hybrid

About The Position

This is an opportunity of a lifetime for a dynamic leader who wants to be at the heart of the AI movement to better humanity. As our VP of Implementations, Insurance you’ll be the go-to leader ensuring that our customers ranging from Fortune 100 giants to Main Street Small Businesses don’t just adopt our solutions—they thrive with them. You’ll be working directly with our CEO and CTO to drive successful adoption of this fast growing platform. In this dynamic role, you’ll lead our teams responsible for: Enterprise technology implementations that are as seamless as they are impactful, leveraging your technical expertise and strategic vision. You’ll work closely with customers across diverse industries including healthcare, insurance, and financial services, tailoring solutions to meet their unique needs while championing the power of automation and AI to future-proof their success. Implementations for Mid-Market companies who need to quickly and cost-effectively deploy AI and Automation in their businesses Building, training, and supporting our growing network of certified partners for enterprise, mid-market, and small business deployments with a best-practices certification program and next-level support While you need to deeply understand business operations, technology, and the impacts AI will have for teams - you also need to be a passionate people leader to thrive in this role and be someone who loves mentoring and inspiring people to achieve greatness. Your focus will be on cultivating a collaborative, customer-first culture where innovation flourishes, and challenges become opportunities. You’ll ensure customers are set up for success, support our sales efforts through product education, and help drive brand awareness by producing engaging product content. Your impact will span across customer success, implementation, marketing and sales.

Requirements

10+ years of experience in SaaS solution delivery, consulting, or enterprise software implementations.
7+ years in leadership roles (Director/VP) managing large-scale implementation or professional services teams.
Deep expertise in the insurance industry, with strong knowledge of carrier and broker operations
Experience with commission and hierarchy programs in insurance
Expertise in process automation and improvement, with a focus on optimizing workflows across cross-functional teams.
A natural talent for translating technical features into customer-centric benefits.
Your writing is clear, approachable, and informative, making even the most complex topics digestible.
Strong understanding of artificial intelligence and its evolving role in shaping job functions and business processes over the next decade.
Confidence in leading product demo calls with small business prospects, understanding their pain points, and translating them into actionable solutions.
Ability to manage influential client personalities with strong executive presence and help teams find collaborative solutions to meet the needs of diverse stakeholders.
Solid technical implementation management skills, with hands-on expertise in deploying complex solutions for enterprise clients.
Solid understanding of data modeling and data integration strategies
Excited to be in-office with your peers - requirement to work in our Austin office four times a week to stay closely connected with our team and collaborate in person.
Eager to be a part of a startup that is among some of the major winners of the AI movement
Strong presentation skills in both written content and video content.
Bachelor’s degree required; MBA or equivalent advanced degree preferred.
Willingness to travel 1-2 times per month for essential events or customer implementations

Responsibilities

Build and lead the Insurance Implementation practice, setting vision, standards, and KPIs for successful project delivery.
Establish scalable methodologies for implementing CRM, licensing, contracting, support, and workflow solutions tailored to insurance carriers, brokers, and agencies.
Drive continuous improvement across delivery, knowledge management, and client onboarding.
Serve as the executive sponsor for strategic insurance implementations, ensuring alignment with client business goals and regulatory requirements.
Translate complex insurance processes (distribution, underwriting, claims, compliance) into streamlined workflows powered by SaaS technology.
Partner with clients’ leadership teams to drive adoption, change management, and measurable ROI.
Oversee end-to-end program delivery, resource allocation, and risk management across all insurance projects.
Build frameworks for integrations with core systems (policy admin, claims, billing, data warehouses) using APIs and automation tools.
Develop metrics and dashboards to measure project success, client satisfaction, and financial performance.
Partner with Sales and Solutions Architects in pre-sales to scope and design complex insurance solutions.
Collaborate with Product and Engineering to ensure platform features meet industry needs.
Align with Customer Success to transition clients seamlessly from implementation to long-term partnership.