VP of Field Service Operations & Technical Engineering

Aquafinity•Santa Ana, CA

14h

About The Position

Now Hiring: VP of Field Service Operations & Technical Engineering (HVAC / MEP / Industrial Systems) Location: Santa Ana, CA Compensation: Executive Base Salary + Performance Bonus + Full Benefits Lead Complex Systems. Scale Field Operations. Drive Performance. If you’ve built your career within HVAC, mechanical services, or industrial systems organizations, you understand what it takes to lead high-performing field teams, manage service KPIs, and drive operational profitability. Aquafinity is seeking a Vice President of Technical Operations & Field Engineering to bring that same structure, discipline, and leadership into a growing, specialized water systems business. Why This Role Stands Out Executive-level ownership of field service and technical operations Opportunity to build, optimize, and scale a multi-region service organization High visibility and direct impact on company performance Combination of strategic leadership and hands-on technical oversight

Requirements

12–15+ years of experience in HVAC, MEP, mechanical service, or industrial field service leadership
Proven success leading multi-site or multi-region service operations
Strong understanding of: Field service KPIs and technician performance metrics Dispatching and workforce planning Preventative maintenance programs and service contracts
Deep technical knowledge of mechanical systems and equipment lifecycle management
Experience with ERP, CRM, and field service management platforms
Demonstrated ability to build and develop high-performing teams

Nice To Haves

Background in water systems, aquatics, or filtration
Industry certifications (CPO, AFO, or similar) or willingness to obtain
Experience overseeing both service and installation operations

Responsibilities

Field Service Leadership Lead and develop multi-region teams of service technicians, supervisors, and managers Drive key performance metrics including utilization, response time, and first-time fix rates Partner with dispatch and operations teams to improve field efficiency
Technical Oversight Oversee service delivery across mechanical systems including pumps, motors, filtration, and controls Act as the escalation point for complex technical issues and system failures Standardize troubleshooting practices and technical training programs
Operational & Financial Management Own service P&L, including budgeting, forecasting, and cost control Improve margins through labor optimization and process improvements Align operational performance with company growth objectives
Process Improvement & Systems Implement and optimize ERP and field service management systems Develop scalable workflows, SOPs, and service delivery standards Improve coordination across service, installation, and project teams
Client & Business Support Serve as senior technical advisor for key clients and accounts Support long-term service agreements and customer retention Partner with sales teams to support solution-based growth