VP of Community Management

Odevo•Raleigh, NC

5d•Hybrid

About The Position

Odevo and CAS are leaders in property and community management, combining global expertise with local market knowledge to deliver exceptional service. Together, we manage a diverse portfolio of properties and communities, leveraging innovative technology, operational excellence, and a people-first approach to create thriving, well-managed environments. We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives. Residential real estate is the world’s largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen. In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength. By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards. Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets. As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers. If you share our mindset and ambition, we’d love you to join us and help accelerate our mission together. About the Role The Vice president is an experienced community management professional who provides management, direction, leadership, and oversight to ensure the accounts are maintained and operated in accordance with the company standards and established community objectives. The position is responsible for developing programs and systems to support the strategic direction and aligning business plans with organizational objectives. This position will report directly to the President and will serve as a member of the senior leadership team.

Requirements

Minimum of four (4) years of experience in Community Association Management and possess or will secure CAI designation of CMCA or higher within 12 months from engagement with CAS.
Must possess strong managerial background.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to read, analyze, and interpret technical procedures, financial statements/audits, blueprints, regulations or documents with a similar degree of complexity.
Must be proficient and have a good working understanding of latest technologies, such as but not limited to Office 365.
Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends.
Must have a valid NC driver’s license.
Must have the ability to react and address emergency situations in a timely manner. Must be available to handle emergency calls.

Nice To Haves

4-year college degree
FrontSteps/Caliber software application knowledge.

Responsibilities

Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s community management team.
Build and maintain positive client relationships with Board Members, Vendors, and our team members.
Monitor properties within your assigned portfolio to ensure compliance with company standards. Coach and mentor the Property Manager Team to meet company standards.
Conduct weekly one-on-one meetings with the property managers assigned to you.
Assist in recruiting, training, and developing a highly motivated and effective team of property managers.
Provide guidance, leadership, and coaching to property managers and other direct reports.
Communicates changes in policy and procedures to clients and property managers.
Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community document, policies, and procedures.
Provide constructive and timely performance evaluations.
Process promotions, transfers, disciplinary actions, and terminations of the direct reports in accordance with company policy.