VP of Client Services (Work Remotely Anywhere in the U.S.)

Businessolver

17d•$150,000 - $215,000•Remote

About The Position

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight. When clients want to put Businessolver solutions to work, it’s the VP Client Services who oversees the team to ensure accurate and timely execution. They set the strategy to align with company goals relative to growth, cultivating professional relationships and generating client delight. They are a leader of leaders! This role will be accountable for the direct management of Client Services professionals including Client Services Leads and Client Services Directors. Each Client Team is responsible for timely and consistent Service Delivery and collaboration with other functions across Businessolver to deliver Client Delight. If you are an innovative thinker, a strategic planner and an excellent coach and partner, you could be the one!

Requirements

Bachelor’s degree and relevant experience
8+ years progressive experience working with brokers, carriers and clients in the Benefit Administration arena
Strong experience with people management and leading teams/organizations
Experience coaching leaders to lead!
Thought leader; ability to outline a vision and engage teams to follow and execute
Financial management; experience managing large budgets
Strategic and analytical skills; ability to drive a plan and deviate when necessary to ensure achieved results
Strong employee development skills with the ability to motivate and drive exceptional results
Ability to drive the next level of questioning and coach team members to be inquisitive
Ability to grow and sustain client relationships, while striking a strong balance in advocacy for both internal and external customers
Excellent communication skills; responsible for communicating both internally & externally to drive both client and employee delight
Proven organizational skills and impeccable attention to detail
Assertive, resourceful, and creative problem solver. When issues come up, you should be world-class at quickly and constructively working with members of the team to find solutions while maintaining professionalism and courtesy
Adaptable and resourceful, capable of working under pressure to meet aggressive deadlines
Highly motivated, confident, energetic and positive attitude

Responsibilities

Ensure timely, accurate and delightful service delivery to all clients collaborating successfully with other functions across Businessolver.
Provide direction and guidance to team members, including annual strategy for growth and retention
Conduct strategic business reviews with clients and act as executive sponsors for relevant ones
Evaluate operational metrics to assess trends and risks requiring action plans
Support and execute renewal strategies to drive sustained revenue streams
Manage P&L across the teams and report performance to executive team monthly
Analyze KPIs across the team to identify shifts in strategy to ensure attainment of expected results
Drive employee delight through coaching, support, career development and recognition
Manage projects and drive results for consistent and successful client delivery
Point of escalation for internal and external service issues requiring support above day to day client contact
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.