VP of Client and Partner Success

Ayble Health

10d•$180,000 - $220,000•Hybrid

About The Position

Ayble Health is seeking an exceptional VP of Client and Partner Success to join their team. In this senior leadership role, the individual will own the post-sale experience and long-term outcomes for Ayble's full portfolio of employer, health plan, and channel partner relationships, driving retention, expansion, and advocacy across their book of business. The role involves building and scaling the Client and Partner Success function with a retention-first mindset, including the team, playbooks, systems, and relationships to ensure clients and partners can demonstrate Ayble's value. The VP will serve as the executive face of Ayble to strategic accounts and collaborate with Sales, Clinical, Product, and Data teams to deliver measurable impact.

Requirements

Bachelor's degree
12+ years of experience in client success, account management, or client services
At least 5 years in digital health, employer benefits, or healthcare SaaS
Demonstrated track record of owning and growing a B2B book of business
Experience operating a book of $100M+ ARR with executive accountability for P&L impact
Experience building and scaling a CS team, including hiring, coaching, and performance management
Deep familiarity with the employer benefits and/or health plan ecosystem — you understand how CHROs, benefits teams, and their consulting partners evaluate and renew point solutions
Experience managing channel partner relationships — benefits consultants, brokers, or benefits navigation platforms — and building partner enablement programs that scale
Executive presence and strong communication skills; you're credible and compelling in a boardroom, in a tough renewal conversation, and on a stage
Data fluency — you can work with utilization reports, clinical outcomes data, and ROI models to build compelling narratives and drive client decisions
A desire to be part of a high-performing, high-integrity, mission-driven team that operates with urgency, individual accountability, and a commitment to authentic feedback

Nice To Haves

Experience in the digestive health or chronic condition management space
Background managing health plan channel relationships, including employer-sponsored benefit structures, ASO, and fully-insured models
Experience building CS infrastructure from an early or growth stage — playbooks, health scoring, tooling
2+ years at a venture-backed, high-growth digital health or benefits technology company

Responsibilities

Build, lead, and mentor a high-performing team of Client Success Managers and Partner Success Managers; define team structure, hiring roadmap, and career development paths as Ayble scales
Own net revenue retention across the full book of business — renewals, upsells, and cross-sells — and forecast accurately against quarterly and annual targets
Own client satisfaction, aiming for “love” rather than “like”
Develop and execute a tiered service model that delivers high-touch support for strategic accounts while scaling efficiently across mid-market clients
Drive member engagement and clinical outcomes in partnership with Ayble's clinical and data teams; translate program performance into compelling client narratives and ROI cases tailored to each buyer
Oversee executive business reviews (QBRs, EBRs) with employer and health plan clients, ensuring stakeholders understand and can articulate Ayble's value & impact
Lead Ayble's relationships with channel partners — including benefits consultants and brokers, benefits navigation platforms, and health plan partners — and build scalable enablement programs so partners can confidently position, launch, and support Ayble in their client base
Serve as the internal champion for client and partner needs — synthesizing feedback, surfacing trends, and influencing product roadmap and clinical program design
Partner closely with Sales to ensure seamless handoffs, inform new business positioning, and support expansion into new verticals and segments
Build and maintain CS infrastructure in Salesforce, including playbooks, health scoring, and renewal forecasting; define the metrics and operating rhythms that drive a healthy, predictable function