VP New Services and Operations

Capital Consultants Management Corporation•Scottsdale, AZ

11d

About The Position

Community Management Holdings (CMH) is a family of community association (HOA) management companies serving 1,000 associations across 12 states. We partner with boards and residents to run great communitiesoperationally, financially, and experientially. Our goal is to increase the value of being a CMH client by offering new services that deliver meaningful benefits to boards and residentsand to leverage our growing scale to adapt quickly to client needs. Weve launched several new services and are ready to accelerate. Were seeking a proven business builderentrepreneur or intrapreneurto create and scale a portfolio across resident services, board services, and financial services. This is a general-manager remit: identify opportunities, design offers, launch pilots, stand up operations, and own P&L performanceturning concepts into durable, board-credible, resident-valued revenue streams. The VP, New Services & Operations (or VP, Growth Strategy & Operations, or VP, New Revenue & Operations) reports to the Chief Growth & Transformation Officer, has broad exposure to the executive leadership team, and partners closely with community operations at CCMC and across acquired portfolio companies.

Requirements

Bachelors degree and MBA (or equivalent).
10+ years of experience building and scaling new lines of business inside a mid/large company or founding/growing a services or marketplace business.
P&L ownership experience with command of economic levers.
Strong commercial and operational acumen from strategic opportunity assessment and implementation to day-to-day performance oversight.
Proven ability to design scalable processes and playbooks to expand services quickly across the business, including acquisitions.
High initiative, resourceful, low-ego, hands-on; thrives in ambiguity with a strong execution bias.
Strong executive presence and influence, simplifying complexity, presenting trade-offs clearly, building credibility with data and sound reasoning, and cultivating executive-level relationships.
Willingness to travel up to 20%.

Nice To Haves

Experience in HOA/community association management, property management, or service-based organizations (plus).
Familiarity with proptech, fintech, telecom, insurance, or B2B services marketplaces (plus).

Responsibilities

Build and scale new businesses: Identify high-value opportunities for HOAs and residents, design compelling offers, run disciplined pilots, and scale winners with clear playbooks.
Own economics: Define pricing and unit economics, set goals, and manage to P&L outcomes (revenue quality, gross margin, payback).
Go-to-market strategy: Define targets, value propositions, pitches, and channels for each service; guide development of proposals, one-pagers, FAQs, and enablement materials.
Stand up operations: Establish delivery models (internal and third-party), QA, capacity plans, and incident management so services are reliable and board-credible.
Cross-functional leadership: Partner with Community Operations, Finance, Legal, IT, Marketing, and BD; communicate progress and trade-offs clearly to executives and, when needed, to boards.
Team building: Recruit and develop a lean, high-initiative team, set operating rhythms, and coach for outcomes.

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance
Wellness program
Flexible Spending Accounts
Company-matching 401k contributions
Paid vacation, holiday, and volunteer time
Optional Short-term Disability
Optional Long-term Disability
Employee assistance program
Optional Pet Insurance
Training and Educational Assistance
Perhaps most importantly, a service-oriented team who is dedicated to your success!