VP, Services

Entegris • Billerica, MA

1d

About The Position

Here at Entegris, we use advanced science to enable technologies that transform the world, and we are seeking employees who have the drive to continue that mission. The Role: Entegris is seeking a Vice President, APS Global Services to join our team. This role leads the global service strategy, operations, and execution for the Advanced Process Solutions (APS) organization. The VP, Global Services is responsible for developing a best in class global services organization and driving service strategy, operational excellence, and the evolution of APS’s service offering portfolio. inclass global services organization and driving service strategy, operational excellence, and the evolution of APS’s service offering portfolio. As a key member of the APS Leadership Team, this leader will shape the service vision, operating model, and customer centric culture that differentiates APS in the marketplace, while guiding a global team focused on accelerating service revenue growth, improving service delivery performance, and ensuring exceptional customer satisfaction.centric culture that differentiates APS in the marketplace, while guiding a global team focused on accelerating service revenue growth, improving service delivery performance, and ensuring exceptional customer satisfaction. What You’ll Do: Strategic Leadership & Organizational Development: Build and lead a global services organization of field operations, service product management, services execution and engineering professionals Define and execute global services strategy that supports customer satisfaction, business growth, and service differentiation. Assess and evolve organizational structure, talent, and capabilities to maintain a high-performing, customer-focused global team. Promote a culture aligned with Entegris’ mission and PACE values. Customer Experience & Retention: Champion the global customer journey and lead continuous improvements to enhance customer satisfaction and loyalty. Partnering closely with APS Business Unit leaders, strengthen relationships with key customers and lead resolution of critical escalations. Ensure service offerings deliver differentiated value aligned with evolving customer needs. Financial & Operational Accountability: Own the P&L for the Global Services organization, including strategic planning and annual budgeting. Drive operational excellence through standardized processes, KPIs, dashboards, and global training. Develop innovative service offerings aligned to market trends and technology advancements. Cross-Functional Collaboration: Partner with Sales, R&D, Operations, Product Management, and regional leaders to align service strategy with enterprise goals. Bring customer insights to influence product roadmaps and serviceability. Represent Global Services on the Entegris Leadership Team. Governance, Compliance & Values: Ensure all teams adhere to Entegris compliance policies, Code of Ethics, and operating standards. Model PACE values and foster an inclusive, ethical, and safety-driven culture.

Requirements

• Bachelor’s degree required, advanced degree preferred.
• 15+ years of progressive leadership experience in global service operations or related fields.
• Proven success leading large, complex service organizations in high-technology or advanced manufacturing environments.
• Demonstrated ability to manage P&L, scale global operations, and drive revenue growth.
• Expertise in customer experience strategy, global service delivery models, and service commercialization.
• Strong strategic vision, executive presence, communication, and stakeholder management abilities.

Nice To Haves

• Experience driving major organizational transformations.
• Deep understanding of global customer behavior and service economics.
• Track record of building high-performing leadership teams and succession pipelines.
• Demonstrated innovation mindset and operational rigor.
• Ability to influence enterprise-wide strategy across functions and regions

Responsibilities

• Strategic Leadership & Organizational Development: Build and lead a global services organization of field operations, service product management, services execution and engineering professionals
• Define and execute global services strategy that supports customer satisfaction, business growth, and service differentiation.
• Assess and evolve organizational structure, talent, and capabilities to maintain a high-performing, customer-focused global team.
• Promote a culture aligned with Entegris’ mission and PACE values.
• Customer Experience & Retention: Champion the global customer journey and lead continuous improvements to enhance customer satisfaction and loyalty.
• Partnering closely with APS Business Unit leaders, strengthen relationships with key customers and lead resolution of critical escalations.
• Ensure service offerings deliver differentiated value aligned with evolving customer needs.
• Financial & Operational Accountability: Own the P&L for the Global Services organization, including strategic planning and annual budgeting.
• Drive operational excellence through standardized processes, KPIs, dashboards, and global training.
• Develop innovative service offerings aligned to market trends and technology advancements.
• Cross-Functional Collaboration: Partner with Sales, R&D, Operations, Product Management, and regional leaders to align service strategy with enterprise goals.
• Bring customer insights to influence product roadmaps and serviceability.
• Represent Global Services on the Entegris Leadership Team.
• Governance, Compliance & Values: Ensure all teams adhere to Entegris compliance policies, Code of Ethics, and operating standards.
• Model PACE values and foster an inclusive, ethical, and safety-driven culture.

Benefits

• Generous 401(K) plan with an impressive employer match
• Excellent health, dental and vision insurance packages to fit your needs
• Flexible work schedule and 11 paid holidays a year
• Paid time off (PTO) policy that empowers you to take the time you need to recharge
• Education assistance to support your learning journey
• Values-driven culture with colleagues that rally around People, Accountability, Creativity and Excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive