VP, Mission Services

Goodwill Industries of Arkansas•Little Rock, AR

About The Position

The Vice President of Mission Services is responsible for the overall operational and financial success of Career Services state-wide and the Organizational Development efforts to provide high-quality coaching, support, and training to all Goodwill Industries of Arkansas employees. This includes Opportunity Accelerator, which provides assistance with navigating digital skills, job placement, and career training services. The VPMS is responsible for the organization's state-wide reentry programming - including the Transitional Employment Opportunity Program (TEO). Duties include oversight of the federal Department of Justice grant, which includes increasing TEO enrollment to 900 over three years. Development of parameters, metrics and data collection to ensure goal expectations are met, and staff are trained in the process and management of TEOs. The VP of Mission Services will ensure collaboration across GIA departments to ensure a holistic, supportive approach is provided to all participants and employees. Uphold a positive work environment that follows Goodwill’s Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, donors, customers, and employers. The VP of Mission Services will foster and implement a winning culture centered on employee experience. The VPMS will be knowledgeable and have experience with key emerging trends and have a creative entrepreneurial approach to solution building. This role will substantially contribute to the development of the organization’s strategy and be accountable for its delivery and success in partnership with the other members of the Executive team.

Requirements

Broad knowledge of such fields as accounting, marketing, business administration, finance, etc.
Equivalent to a four-year college degree, plus 5 to 8 years related experience and/or training, and 8 years related management experience, or equivalent combination of education and experience.
Valid Driver's License
Five years administrative work in Human Services, at least two years; experience in a leadership capacity.
Demonstrate the Mission, Vision, Values, and Culture of the Organization.
Demonstrated ability to communicate effectively and clearly, both verbally and in writing, including public speaking.
Demonstrated ability to establish and maintain rapport with others, both inside and outside of the organization.
Must be able to travel extensively in local areas in the furtherance of Goodwill activities. Some overnight or out-of-state travel may be required.
Must be of excellent moral character
Demonstrated ability to interact with state agencies and ensuring operational conformance to policies and regulations.
Familiarity with the needs and concerns of persons with disabilities and other in-depth knowledge and comprehension of C.A.R.F. standards and methodology for ensuring compliance to them.
Valid drivers license, safe driving record, and access to an automobile.
Ability to use independent judgment.
Strong interpersonal and communication skills.
Strong organizational and time management.
Background check required.

Responsibilities

Develop, implement, and manage the annual operating plan for the Mission Services team with clear, quantifiable and deliverable objectives for Career Services and reentry programs.
Develop, implement, and manage annual budget for the Mission Services team, including direct responsibility for meeting or exceeding service, productivity, and performance targets.
Cultivate and maintain a positive, collaborative relationship with partners, community-based organizations, and business and industry to determine community needs and adapt mission delivery to meet the individual needs of the persons served.
Produce an annual community needs assessment and determine how it impacts the development strategic plan. Implement findings into programming for Goodwill Industries Mission Services.
Work closely with the VP of Education and Training to cross-train staff in all areas and collaborate on programming needs.
Develop, implement, and monitor an effective outcome measurement system that focuses on economic impact on communities served by the TEO and Career Services programs.
Ensure agency-wide preparation for successful Accreditation from the Commission on Accreditation of Rehabilitation Facilities (CARF) as well as federal and state agencies and maintenance of same.
Participate as part of the Executive Leadership Team, providing input and making recommendations on both a strategic and operational level.
Attend conferences, outreach programs and meetings to promote Goodwill programs, take advantage of opportunities to speak in public for Goodwill at these events.
Ensure compliance with all agency policies, procedures and safety standards, laws and code of ethics throughout areas managed, maintain same to meet CARF, Department of Labor and other regulatory standards.
Develops short- and long-range goals, objectives and plans for agency and department.
Assists the Senior Vice President/Chief Mission Officer in high-level planning and decision-making with other Executive Staff members.
Evaluates, analyzes and reports on programs relating to client service to ensure their accuracy and relevance.
Perform any other related duties as required or assigned.