VP, Mortgage Loan Officer (Glendale or San Diego)

CALIFORNIA FEDERAL CREDIT UNION•Glendale, CA

22d•Onsite

About The Position

Under general supervision, complete the full cycle of mortgage loan application from receipt of loan application to final loan documentation process and preparation for funding. VP Mortgage Loan Officer is primarily responsible for generation of origination prospects through the following outbound sales activity: networking, outbound marketing, and solicitation of existing members and new members to achieve assigned corporate goals. VP Mortgage Loan Officer may be assigned a retail branch and receive new mortgage referrals from CCU employees. VP Mortgage Loan officer must utilize lending knowledge and experience to ensure an elevated level of member service and satisfaction. In accordance with Processing, Underwriting, and Funding this position will be responsible for helping members and non-members with the entire loan process. The primary objective of this position is to assist applicants by providing exceptional service for purchase and refinance originations. Make outbound calls to new and existing applicants. Communicate in person, via e-mail, with processing, underwriting, and funding groups on individual loans.

Requirements

Active NMLS required
High School Diploma required
Three (3) years of origination experience with a lending institution with at least three (3) years of provable and documented origination history (2023 to 2025 and YTD of 2026)
Excellent communication and customer service skills and a cheerful outlook.
Excellent diligence and organization.
Computer proficiency in PC applications, loan origination/automated underwriting systems.
Ability to communicate instructions or ideas clearly and accurately to co-workers in an appropriate manner.
Ability to comprehend normal business conversations.

Responsibilities

Inputs loan information into LOS (Loan Origination System) and FNMA D/U
Guide applicants through CCU Product types (Fixed Rate or ARM) and corresponding interest rates
Solicit members and new members through outbound activity
Anticipate and communicate borrower document needs: tax returns, paystubs, bank statements etc.
Generate mortgage originations through self-sourced marketing activity
Prequalify applicants through analysis of credit, income, DTI, and assets
Market CCU products to referral partners and borrowers
Effective management of pipeline to ensure files move from application to approval, and through closing
Maintains communication with applicants, Mortgage Loan Processors, and operational staff regarding the status of loans
Solicit loan terms in accordance with California Credit Union products, services, and pricing strategies
Ensure applications are complete and accurate
Negotiate and coordinate rate lock confirmations with applicants(s)
Provide exceptional service to applicants and internal customers
Completes the mortgage application: Verify membership for all borrowers on loan applications by accessing DNA, Complete the employment section in LOS, Input the income section of the mortgage application, Input and/or update Financing Information, Input housing expense, Complete assets section of the application, Input the Real Estate Owned section of the application, Review the credit report with the applicant(s) ensuring that a current one is in the file, Complete the declarations and government monitoring section of the application is current
Assist in the initial disclosure process as needed
Input a mortgage application and documentation in its entirety with hyper-attention to detail
Must be able to effectively self-source referral partners
Ability to generate new business through outbound sales of previous clients including solicitation of past clients/members
Must be able to communicate effectively with internal customers and colleagues
Able to work in a fast-paced, rapid environment while maintaining a cheerful outlook and enthusiastic spirit