Let's begin! VP Mgr-Service Delivery

Moody's•Charlotte, NY

11d•Remote

About The Position

At Moody’s, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. About the Team Our Corporate Systems team, part of the Technology Services Group, is responsible for enabling reliable day-to-day execution, strong coordination, and effective governance across Moody’s corporate platforms and shared services. The team delivers resilient, well-governed corporate systems that keep core business and technology operations running with reliability and rigor, partners with senior leaders, product teams, and stakeholders to drive operational excellence and advance innovation—including the adoption of AI-driven capabilities—and brings structure, clarity, and analytical insight to complex environments so Moody’s systems remain forward-looking and positioned for continued growth. By joining our team, you will be part of exciting work modernizing enterprise technology delivery across Moody’s global operations.

Requirements

Minimum of ten years of progressive experience in technology service delivery or information technology program management, including a demonstrated record of leading large-scale, enterprise-wide initiatives.
Proven leadership in building and developing high-performing delivery teams—setting direction, growing capacity, and fostering accountability, continuous improvement, and operational excellence.
Advanced proficiency with enterprise project management software, business intelligence and analytics platforms, modern collaboration and workflow tools, and information technology service management systems, with the ability to drive adoption of intelligent automation and artificial intelligence-powered tooling.
Exceptional verbal and written communication skills, with a proven ability to influence and align senior executives, cross-functional leaders, and stakeholders at all levels.
Strong strategic planning and analytical capability, including data-driven decision-making through business intelligence dashboards and long-range planning.
Deep expertise in artificial intelligence, with a track record of implementing advanced AI solutions to drive strategic transformation and operational efficiency.
Strong experience using AI tools to lead innovation initiatives.
Demonstrated leadership in managing AI-related risks, ensuring ethical governance, and fostering a culture of responsible AI adoption across the organization

Nice To Haves

Knowledge of established delivery methodologies and governance frameworks—such as the Information Technology Infrastructure Library and Agile—is strongly preferred
an advanced degree is preferred
Project Management Professional, Information Technology Infrastructure Library, or an equivalent certification is strongly preferred

Responsibilities

Leads and oversees end-to-end delivery of enterprise-scale technology programs, driving AI-enabled, data-informed results across the organization.
Defines and executes the overall service delivery strategy, ensuring programs are delivered on time, within budget, and in alignment with enterprise business objectives and technology roadmaps
Provides executive oversight as the senior point of accountability for delivery governance, driving consistent adoption of standards, frameworks, and best practices across the organization
Builds, mentors, and leads a team of delivery managers, providing coaching, performance guidance, and professional development to elevate team capability and quality of output
Partners with senior business leaders, product owners, and technology stakeholders to shape program scope, define success criteria, and communicate progress at an executive level
Anticipates and manages organizational risk, resource constraints, and cross-program dependencies, developing and leading mitigation strategies that protect delivery outcomes and business continuity
Champions the adoption of AI-enabled delivery tools, intelligent automation, and modern enterprise collaboration platforms to improve productivity, strengthen reporting, and accelerate time-to-value
Establishes performance metrics and business intelligence dashboards, reviewing trends and embedding lessons learned to build a more scalable, data-informed, and resilient operating model
Operates with a high degree of autonomy, exercising independent judgment on strategy, resourcing, and prioritization while reporting to senior technology leadership