VP, HR - Operations

Synchrony • Charlotte, NC

5d • $110,000 - $185,000 • Hybrid

About The Position

As the VP, HR – Operations, you’ll serve as a business partner for assigned clients within the Operations Servicing organization, specifically for Charlotte and Kansas City. This position plays a key role with business clients as a strategic partner, change management leader, and employee advocate. You will collaborate with stakeholders and foster a culture of communication and listening to help drive results for high-performance teams, an inclusive culture, and a positive employee experience. Additionally, this role will partner with Hub leadership teams to support hub wide initiatives and drive engagement in Charlotte, NC and will own Hub HRM responsibilities in Kansas City, MO.

Requirements

• Bachelor's degree or equivalent work experience
• 5+ years of increasing HR Generalist experience in Human Resources
• 5+ years of project management/strategic partnering experience
• Experience supporting multiple executive/senior level clients and their organizations including both exempt and non-exempt employees
• Experience supporting a geographically diverse, matrixed client group
• Demonstrated strength in coaching, employee relations and conflict resolution
• Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills
• Very strong influence, relationship building and change management skills
• Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment
• Ability to travel up to 33% of the time
• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• Legal authorization to work in the U.S. is required.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Nice To Haves

• Experience within financial services and/or technology organizations
• Human Resources experience in a call center environment
• 2+ years' experience working with remote/virtual teams
• Master’s degree in Human Resources or Business-Related Field

Responsibilities

• Provide HR business partner support for assigned clients within the Operations Servicing organization
• Partner with leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance management
• Develop and implement impactful engagement plans in support of Synchrony’s culture, values, and Way of Working
• Collaborate with leaders and their teams to effectively manage change within the function, hub, and across the organization
• Manage stakeholder and employee relationships proactively and continuously build trust in your interactions
• Support the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessions
• Lead other initiatives or projects as assigned

Benefits

• eligible for an annual bonus based on individual and company performance
• We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
• We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED