Home Loan Operations - VP - Home Loans

Golden 1 Credit Union•Sacramento, CA

11d•Hybrid

About The Position

This role sets the strategic direction for Golden 1’s home loans business, driving mortgage and home equity growth while ensuring operational excellence, regulatory compliance, and a consistently strong member experience. The ideal candidate is a results-oriented and forward-thinking executive leader with deep expertise in mortgage operations, product strategy, and market positioning, known for balancing growth, risk management, and innovation. This individual will lead high-performing teams and build strong cross-functional partnerships to deliver competitive products, optimize pricing strategies, strengthen portfolio performance, and continuously improve processes to meet evolving member and market needs.

Requirements

Bachelor’s Degree in related field or equivalent work experience required
7+ years in a senior leadership role overseeing mortgage operations, with proven expertise in product management and secondary markets required
Must possess extensive knowledge of loan products, including FNMA (Fannie Mae), FHLMC (Freddie Mac), FHA, VA, and CalHFA programs.
MLO Registration required: An individual in this position has been determined to be a Mortgage Loan Originator as defined by the S.A.F.E Act and whose responsibilities include taking applications and discusses terms or negotiates rates on loans secured by real property.

Responsibilities

Direct and oversee the training, development, and performance of both Mortgage and Equity Operations Management teams, ensuring optimal execution of strategies and high standards of quantity and quality across all home loan products.
Foster a culture of continuous improvement and innovation, encouraging team members to embrace new approaches and technologies that enhance operational efficiency and member satisfaction.
Identify and drive expansion opportunities for mortgage and equity product offerings and delivery methods, ensuring compliant and effective implementation of new and enhanced products.
Lead research, deliver presentations, and establish post-launch monitoring to maximize results.
Collaborate closely with Product Management to ensure new product launches are aligned with member needs and regulatory standards, adapting strategies to anticipate and respond to market trends.
Partner with Capital Markets with a focus on meeting portfolio growth goals for both mortgage and home equity lending.
Engage cross-functionally with Treasury and other departments to develop pricing strategies and advance the credit union’s growth objectives, ensuring that products remain competitive and relevant in the marketplace.
Report statistical information for mortgage and equity portfolios, monitor competitor and economic conditions, and recommend rate and product adjustments and their effects on the credit union’s overall home loan portfolio.
Use data-driven insights to inform strategic decisions and proactively address challenges, maintaining the credit union’s position as a leader in member satisfaction and portfolio performance.
Maintain comprehensive knowledge of state and federal laws and regulations related to credit union compliance, including fair lending, TILA-RESPA, ECOA, bank secrecy, and anti-money laundering laws relevant to both mortgage and home equity lending.
Ensure all team members are trained on compliance requirements and uphold strong governance practices to support quality and regulatory adherence throughout the mortgage process.
Cultivate a positive, engaging, and inclusive work environment for all team members by promoting professional development, coaching for growth, inspiring through leadership, ensuring employee morale, and supporting the organization’s mission, vision, and values.
Lead by example, demonstrating commitment to high standards, ethical conduct, and member-focused service.
Monitor member satisfaction, loan growth, market share, key metrics, loan quality, pipeline, and revenue for both mortgage and equity products, ensuring continuous improvement and high performance.
Regularly evaluate processes and outcomes to identify opportunities for enhancement, driving results that meet or exceed budgeted goals and organizational expectations.
Support the training, development, and direction of the Mortgage and Equity Production Management teams to foster collaboration and effective execution of objectives, strategies, and quality standards.
Encourage open communication and cross-departmental partnerships to support the credit union’s mission and growth initiatives.
Maintain current working knowledge of home loan rates, policies, procedures, loan delivery systems, credit bureau reports, credit and risk scoring, monitoring systems, and associated product costs for both mortgage and equity lending.
Stay informed of industry developments and best practices, adapting processes and strategies to sustain market relevance and member satisfaction.
Oversee the development, analysis, projection, and implementation of the Home Loans budget, encompassing both mortgage and equity operations.
Ensure financial stewardship, aligning resources with strategic priorities and continuously seeking opportunities for innovation and operational excellence.
Other duties as assigned.