VP, Growth Operations

Oscar Health•New York, NY

12d•$240,120 - $315,158•Hybrid

About The Position

This role is the operational backbone of our national growth strategy across ACA, ICHRA, and partner distribution. Reporting to the Chief Growth Office, this is a senior, highly visible leadership role responsible for translating growth strategy into scalable, compliant, and data-driven execution across brokers, agencies, platforms, and partners. This role will have end-to-end ownership of growth operations, including broker oversight, enrollment operations governance, CRM and tooling strategy, integrations, and executive reporting—partnering closely with Growth, Finance, Product, Legal, Compliance, and Data teams.This role requires strong executive presence, sharp operational judgment, and the ability to move fluidly between leadership-level strategy discussions and hands-on engagement with complex data, workflows, and regulatory consideration. You will report into the SVP, Chief Growth Officer. Work Location: This position is based in our New York office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Requirements

Bachelor’s degree
15+ years of experience in growth, operations, revenue operations, or distribution leadership roles, with increasing scope and complexity
5+ years of experience managing a sales or sales operations teams
5+ years directly managing information systems, Salesforce, CRM, platform integrations and end-to-end system conversions.
5+ years of experience establishing performance management systems, including key metrics development and strategy development and tracking
5+ years of experience scaling growth or distribution operations in a regulated, mid-to-late-stage health tech or insurance environment

Nice To Haves

Strong command of Salesforce architecture and healthcare-specific data integrations; able to translate business needs into scalable system and reporting solutions
System Integration SME
Proven ability to foster strong internal relationships with partners
Tech focused mind-set with the ability to set a vision around optimization
Deep experience in health insurance or health tech, with a strong grasp of ACA, ICHRA, broker distribution, and the operational realities of regulated growth.
Experience managing large-scale system conversions at national companies and/or business operating models

Responsibilities

Own the strategic design, operational execution, and governance of national broker and agency compensation programs across ACA and ICHRA, ensuring accuracy, scalability, and regulatory compliance.
Provide executive leadership over broker enrollment operations and regulatory adherence, partnering closely with Legal and Compliance to establish durable controls, monitoring, and risk mitigation frameworks.
Advance Oscar’s growth operations analytics by scaling a unified, enterprise-grade reporting framework that delivers timely, decision-ready insights across broker performance, enrollment, revenue, and compliance—supporting executive decision-making and long-range growth planning.
Set the strategy for broker support, onboarding, training, and servicing across all channels, ensuring a consistent, high-quality experience for Oscar’s distribution partners.
Serve as the senior escalation point for complex broker, partner, and operational issues, coordinating across Growth, Legal, Compliance, Clinical, and Product teams to drive timely and effective resolution.
Lead teams supporting key agencies and strategic partners while managing external BPO and servicing vendors, holding partners accountable to performance, quality, and compliance standards.
Negotiate and oversee contracts with partner platforms and vendors; establishing service level agreements that ensure quality, affordability and turnaround times/access needs support Oscar's competitive position
Own the operational and technical roadmap for growth-related integrations, including eligibility platforms, enrollment vendors, exchange interfaces, and downstream operational systems.
Lead enterprise CRM strategy and execution (Salesforce), ensuring it enables sales productivity, accurate reporting, partner visibility, and effective campaign execution across ACA and ICHRA channels.
Direct audits, performance management, and optimization of third-party growth technology vendors to ensure a seamless end-to-end experience for brokers, partners, and members.
Compliance with all applicable laws and regulations
Other duties as assigned