VP Governance & Performance

Wintrust Financial Corporation•Rosemont, IL

2d•$98,000 - $135,000•Hybrid

About The Position

The VP, Governance & Performance has primary responsibility for the oversight of HMDA/CRA data integrity activities, maintaining Centralized Loan Operations department procedures, and reviewing Bank Control, table changes, as well as all key data field additions, deletions, and changes in IBS and ACBS. This role also involves activity analysis and reporting, including providing service level measurements to Wintrust charters, and the development, coordination, and delivery of training within Centralized Loan Operations. The position also includes department leadership responsibilities such as monitoring daily workflow, maintaining and refining department procedures, coordinating training efforts, and handling complex scenarios and escalations. Furthermore, the role focuses on people development through coaching, career development, establishing goals, providing training and support, and confirming completion of mandatory regulatory compliance training. The VP will also drive innovation, efficiency, and process improvement by identifying opportunities in daily activities, optimizing staff allocation and upskilling, exploring outsourcing and technology solutions (AI, RPA), and collaborating with partners to improve operating effectiveness.

Requirements

7-10 years, including prior management experience
Strong leadership and managerial skills to build the team including creating the department, vision, talent development plans, and coaching strategies for team success
Strong enterprise awareness and alignment, including governance, planning, delivery, and change management processes for operating in an evolving environment
Tenacity and inclination to seek out and implement procedural / process improvements in maturing the department
Prior experience with core servicing platform IBS & ACBS/CLS, plus loan origination platforms such as nCino
Exceptional service acumen, written and verbal skills to influence and effectively communicate with multiple roles and levels within the organization
Competent with tools such as Outlook, Excel, Power Point and Salesforce
Natural disposition for learning, collaborative, adaptive/flexible
Advanced Computer Skills
Bachelor’s Degree or Equivalent

Responsibilities

Oversight of HMDA/CRA data integrity activities.
Maintaining Centralized Loan Operations department procedures.
Review of Bank Control, table changes as well as all key data field additions, deletions, and changes in IBS and ACBS.
Activity analysis and reporting which includes providing service level measurements to the Wintrust charters.
Development, coordination and delivery of training within Centralized Loan Operations.
Manage all department responsibilities including monitoring daily workflow to ensure necessary functions are processed in a timely manner.
Maintaining and refining department level procedures.
Coordinating training efforts across the team.
Handling more complex scenarios and escalations as needed.
Create a high performing team by providing coaching, career development opportunities and feedback to direct reports and team members.
Establish group and individual team member goals.
Provide team members with appropriate training and support to promote a strong understanding of daily responsibilities and management’s expectations.
Confirm all team members successfully complete mandatory regulatory compliance and related training.
Optimize daily activities by identifying efficiency opportunities including process changes; staff allocation & upskilling; outsourcing, and technology solutions inclusive of existing vendor tools, artificial intelligence and RPA.
Collaborate with partners (e.g. Product and IT) to improve operating effectiveness.