VP & GM, B2C White Glove

JW LOGISTICS OPERATIONS LLC • Frisco, TX

2d • Onsite

About The Position

This role oversees Business Center Managers and/or Site Leads, ensuring leadership continuity and addressing personnel and administrative matters across assigned markets. The position serves as the company's Subject Matter Expert (SME) in white glove applications, advising during the pricing process for new opportunities and supporting customers, particularly for larger white glove engagements. Collaboration with high-performing managers of white glove services is key to developing customer- and location-specific best practices. These efforts will drive performance improvements, facilitate appropriate training, enhance BI reporting, and enable ongoing performance reviews to achieve customer excellence.

Requirements

• Experience of transactional or dedicated transportation models
• Demonstrated account management ability
• Communication with team to demonstrate and set expectations to support the team and operations
• Proactive communication with customers and direct reports
• Professional attitude & work ethic with direct reports
• Strong work ethic
• Timely and accurately handling customer needs with care
• Good time management skills
• Flexible, willing to work in a changing environment.
• Self-directed and self-motivated
• Sense of urgency
• Change management
• Strong interpersonal skills
• Organized, detail oriented
• Ethical; respects confidentiality; trustworthy
• Displays “whatever it takes” attitude
• Creative and innovative
• Displays a high degree of competency
• Requires normal vision (corrected) both close and distant.
• Requires normal hearing levels (corrected).
• Uses office equipment and machinery effectively.
• Requires normal finger dexterity for keyboarding.
• Works effectively with frequent interruptions.
• Both verbal and written communication with internal and external partners.

Responsibilities

• Oversee 4-5 Business Center Managers and/or Site Leads, ensuring leadership continuity and addressing personnel and administrative matters across assigned markets.
• Serve as the company’s SME in white glove applications, advising during the pricing process for new opportunities and supporting JWL customers, particularly for larger white glove engagements.
• Collaborate with high-performing managers of white glove services within JWL to develop customer- and location-specific best practices.
• Drive performance improvements, facilitate appropriate training, enhance BI reporting, and enable ongoing performance reviews to achieve customer excellence.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed