VP, Enterprise Solution Architect

CNX•USA, FL, Work-at-Home, FL

3d•$200,000 - $275,000•Remote

About The Position

Concentrix is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Vice President, Enterprise Solution Architecture Contact Center Technologies | CRM | CCaaS | AI Automation | Interaction Analytics Preferred Location: Eastern Time Zone Concentrix is seeking a visionary Vice President, Enterprise Solution Architecture, to lead strategic solution architecture, innovation, and transformation initiatives within our Global Presales and Solutions organization. This executive-level leader will be responsible for defining and executing the enterprise technology vision across Customer Experience (CX) solutions while driving growth, innovation, and competitive differentiation. The Vice President will lead a team of enterprise architects and solution consultants while serving as a trusted advisor to executive stakeholders, strategic partners, and Fortune 500 clients. This role will oversee the development of next-generation customer experience solutions spanning Contact Center as a Service (CCaaS), CRM, AI-powered automation, analytics, cloud platforms, and emerging technologies. The ideal candidate combines deep technical expertise, executive leadership, commercial acumen, and market vision with a proven ability to influence complex enterprise transformations. This individual will play a critical role in shaping solution strategy, accelerating revenue growth, strengthening hyperscaler and technology partnerships, and advancing the company's leadership position within the customer experience marketplace.

Requirements

15+ years of progressive experience in enterprise architecture, solution consulting, technology strategy, or presales leadership within enterprise technology, BPO, or customer experience services organizations.
7+ years of leadership experience managing Enterprise Architects, Solution Consultants, or technical presales organizations.
Proven success leading large-scale solution architecture organizations supporting Fortune 500 and Global 2000 clients.
Deep expertise across Contact Center technologies, CRM platforms, cloud ecosystems, AI/GenAI solutions, automation, analytics, and customer experience transformation.
Demonstrated success driving multimillion-dollar technology pursuits, strategic accounts, and complex enterprise transformations.
Strong understanding of AI, Generative AI, Agentic AI, LLMs, cognitive automation, predictive analytics, and customer engagement technologies.
Experience developing enterprise architecture standards, governance models, and technology roadmaps.
Strong commercial and financial acumen with experience supporting outcome-based pricing, business case development, and investment justification.
Executive presence with exceptional communication and stakeholder management skills.
Experience establishing strategic partnerships with major technology providers and hyperscalers.

Nice To Haves

Experience within Customer Experience, Contact Center, BPO, Digital Transformation, or Technology Services industries.
Certifications across cloud, CCaaS, CRM, AI, and enterprise architecture platforms.
Experience with AWS, Azure, Google Cloud, Salesforce, Dynamics 365, ServiceNow, Genesys, NICE, Amazon Connect, OpenAI, Anthropic, UiPath, and Databricks.
MBA, Master's Degree, or equivalent executive leadership experience.
Thought leadership experience through speaking engagements, industry publications, advisory boards, or analyst engagements.

Responsibilities

Lead and evolve the global Enterprise Solution Architecture function, establishing best practices, methodologies, governance frameworks, and solution standards.
Develop and execute the strategic technology vision for Customer Experience Services aligned with corporate growth objectives.
Build, mentor, and lead a high-performing team of Enterprise Solution Architects, Solution Consultants, and Technology Specialists.
Serve as an executive advisor to internal leadership, clients, and strategic technology partners on emerging CX, AI, automation, and cloud technologies.
Drive innovation strategies that create market differentiation and support long-term business growth.
Provide executive oversight for all presales solutioning, enterprise architecture, and consulting engagements globally.
Lead the design and positioning of transformational CX solutions across: Hyperscalers (AWS, Microsoft Azure, Google Cloud), CCaaS Platforms (Amazon Connect, Genesys Cloud, NICE CXone, Microsoft Dynamics Contact Center), CRM & Enterprise Platforms (Dynamics 365, Salesforce, Zendesk, SAP, Adobe), AI & GenAI Solutions (OpenAI, Anthropic Claude, Google Gemini, Microsoft Copilot), Automation Platforms (UiPath, Automation Anywhere, Power Automate), Service Management & Analytics (ServiceNow, Databricks, Snowflake, Power BI).
Establish scalable solution frameworks and architectural blueprints that accelerate sales cycles and improve delivery outcomes.
Guide complex strategic pursuits, large-scale RFPs, and executive-level solution presentations.
Partner with Sales, Client Management, Delivery, and Product leaders to drive pipeline growth and revenue expansion.
Support strategic account planning, new logo acquisition, and cross-sell/up-sell initiatives.
Sponsor and lead executive solution workshops with enterprise clients to identify transformational opportunities.
Ensure solution strategies align with commercial objectives, profitability targets, and outcome-based pricing models.
Drive increased partner-sourced revenue and strategic alliance growth.
Develop executive relationships with Fortune 500 clients, technology partners, analysts, and industry influencers.
Serve as the senior technical executive during major customer pursuits and transformation initiatives.
Collaborate with hyperscaler and technology alliance executives to create joint go-to-market strategies and innovation roadmaps.
Represent the company at industry conferences, client forums, analyst briefings, and partner events.
Identify and evaluate emerging technologies impacting customer engagement, AI, automation, and digital transformation.
Establish AI governance and solution frameworks supporting responsible deployment of Generative AI, Agentic AI, and automation technologies.
Drive development of repeatable accelerators, reference architectures, and intellectual property that enable growth and differentiation.
Champion innovation initiatives that improve customer experiences, operational efficiency, and business outcomes.