VP - Digital Workflow, Automation & AI

The Citco Group Limited•Guernsey, WY

About The Position

Citco is a global leader in fund services, corporate governance and related asset services. The Strategic Operations team is a dedicated function within Private Assets, created to take the development and delivery burden off Operations and to close the gap between project design and operational adoption. This role sits within the Digital Workflow, Automation & AI pod, which determines what is worth automating and how it gets deployed and measured. The group works in close partnership with Operations, the Transformation Office, IT, Tactical Operations and Marquee Client teams. Roles are offered on both a permanent basis and as approximately 12-month rotational assignments.

Requirements

8+ years’ experience in private assets accounting or operations, with hands-on exposure to automation or process improvement.
Hands-on experience of automation deployment, workflow design, process improvement or system implementation.
Strong technical knowledge of private assets processes and where the manual effort genuinely sits.
Familiarity with automation and workflow tooling, and a practical view of where AI is and is not appropriate.
Project management skills with attention to detail and a proven ability to multi-task.
Confident engaging both operational teams and technology partners.
Strong written and verbal communication skills.
Advanced computer skills (Microsoft Excel); familiarity with reporting, workflow or automation tooling an advantage.
Bachelor’s Degree in Accounting, Finance or Economics; professional accounting designation is preferred.
Deep technical and operational knowledge — genuine depth in how our processes, data and platforms actually work — the detail that only comes from having run the work.
Curiosity — the instinct to ask why a process looks the way it does, to challenge the answer, and to keep asking whether there is a better way.
A transformational mindset — comfortable redesigning end to end rather than patching, and prepared to see change through past go-live to the point where it is genuinely adopted.
Ownership through to adoption — accountability does not end at delivery; success is measured by whether the change sticks in the business.
Commercial and client awareness — an understanding of what we can genuinely run, so that what we commit to a client is deliverable.
Global mindset — working across regions, jurisdictions and time zones, and designing solutions that scale beyond a single desk, client or location.
Ambition to shape Citco’s future — an appetite to help build the operating model we will run for years, and to be measured on whether it works.

Responsibilities

Deliver automation and digital workflow change from opportunity identification through to deployment and measured benefit.
Identify processes suitable for automation or AI, quantify the opportunity, and build the case.
Design the target workflow, including exception handling and the controls that sit around it.
Write and agree requirements with IT and the Transformation Office, and support them through build.
Design, plan and execute testing, including UAT, and manage defect resolution through to sign-off.
Deploy solutions into the business and confirm they are used as intended.
Measure and report realised benefit against the original case.
Work with Pods A and B where automation depends on a process redesign or data capability.
Produce project documentation, status reporting and ad hoc analysis as required.