VP, CX Technology

CNX•USA, UT, Work-at-Home, UT

1d•$210,000 - $250,000•Remote

About The Position

Concentrix is seeking a commercially minded, client-facing leader to serve as Vice President, CET Practice within our Technical Products & Services organization. This role will lead the growth of our Customer Experience Technology (CET) practice, shaping market offerings, strengthening partner alignment, and helping position Concentrix as a trusted transformation partner for clients modernizing customer service, contact center, and broader CX capabilities. The Vice President will work closely with sellers, go-to-market leaders, technology partners, and internal Centers of Excellence (COEs) to define, articulate, and sell differentiated offerings in the CX technology space. The role requires a strong understanding of the CX market, platform ecosystems, and how enterprises deploy solutions such as Microsoft Dynamics, Google CX, NICE, Genesys, and Salesforce to improve experience, efficiency, and business outcomes. This leader must bring experience scaling technology-enabled businesses, with accountability for both growth and P&L performance. The role is not a delivery ownership role, but it does require enough delivery understanding to shape practical, executable solutions, support pursuits credibly, and align growth strategy with operational realities. The ideal candidate will also understand the growing impact of AI in the CX space and be able to clearly communicate Concentrix’s AI strategy, platform approach, and service offerings to clients, partners, and internal stakeholders.

Requirements

15–20+ years of progressive leadership in technology-enabled services, platform-led businesses, consulting, or digital transformation environments.
Demonstrated success leading or scaling technology-enabled businesses with responsibility for growth, commercial outcomes, and P&L performance.
Strong client-facing experience, including executive conversations, solution shaping, and support for strategic sales pursuits.
Experience working cross-functionally with sellers, practices, COEs, alliance teams, and delivery organizations in matrixed environments.
Track record of building market-relevant offerings and translating platform capabilities into client value propositions.
Strong understanding of the customer experience landscape, including contact center, CRM, workflow, automation, analytics, and digital engagement.
Working knowledge of leading CX technology ecosystems, including Microsoft Dynamics 365, Google Customer Engagement Suite, NICE CXone, Genesys Cloud CX, and Salesforce Service Cloud.
Solid understanding of AI use cases in CX, including self-service, agent assist, intelligent routing, summarization, quality monitoring, analytics, and workflow automation.
Ability to connect technology platform capabilities to measurable business outcomes such as growth, efficiency, customer satisfaction, and experience transformation.
Executive presence with the ability to influence senior client stakeholders, internal leadership teams, and strategic partners.
Commercially astute, with a strong understanding of growth levers, portfolio economics, and solution profitability.
Able to operate effectively across ambiguity, build alignment quickly, and move opportunities from concept to commercial action.
Strong communication and storytelling skills, with the ability to simplify complex technology and AI concepts for client and seller audiences.
Must reside in the United States or have a valid U.S. address for residence.

Nice To Haves

Bachelor’s degree in Business, Technology, Engineering, or related field; advanced degree preferred or equivalent experience.
Experience in enterprise consulting, business transformation, CX technology services, or platform-led solution environments.
Preferred experience working with Fortune 500 or similarly complex enterprise clients.
Partner ecosystem exposure, alliance management experience, and familiarity with AI-led transformation programs.

Responsibilities

Lead the strategy and growth plan for the CET practice, including offerings, target industries, partner plays, and revenue priorities.
Identify whitespace opportunities in the market and convert emerging client needs into scalable service propositions.
Shape practice business plans, pipeline strategy, and investment priorities to support sustainable growth and profitability.
Work closely with sellers and go-to-market leaders to support account strategy, client messaging, and solution positioning in active pursuits.
Articulate the value of Concentrix offerings in a way that resonates with business, operations, and technology decision-makers.
Support strategic deals through executive presentations, capability storytelling, partner-backed solutions, and differentiated value propositions.
Build and deepen strategic relationships with key technology partners across the CX ecosystem.
Collaborate with partner organizations on joint go-to-market motions, solution development, enablement, and pipeline creation.
Maintain a strong point of view on how AI is reshaping customer service, contact center modernization, knowledge, routing, automation, and agent experience.
Help define and communicate Concentrix’s AI strategy and offerings in the CX technology space, including practical use cases and commercial value.
Represent the practice credibly with clients, partners, and internal leaders as a market-facing thought leader.
Bring enough delivery understanding to ensure offerings and proposed solutions are executable, scalable, and aligned to real client environments.
Partner with COEs and delivery teams to align market promises with implementation realities, while remaining focused primarily on practice growth rather than delivery execution.
Act as an executive bridge across sales, practice, partner, and delivery stakeholders to accelerate decisions and improve client confidence.
Own practice-level financial outcomes, including growth, bookings influence, margin awareness, and investment trade-offs.
Monitor the health of the practice through pipeline quality, partner contribution, offering maturity, and financial performance indicators.
Drive disciplined prioritization of investments, enablement, and market development activities to improve practice scale and profitability.