Bears a fiduciary responsibility to the firm in the professional conduct, execution of the position duties, knowledge of confidential information, and discretion in all communications to staff and peers. Functions in roles of Account Manager, Project Leader, and/or Project Support on consulting engagements as needed to ensure client needs are met, the terms of the engagement are fulfilled, and invoicing and payments are processed according to the contract terms; facilitates problem-solving that may arise with a client. Assures that the team is working to achieve on-time completion, works within the project scope, and achieves high client satisfaction rates. Reinforces identification of up-sell opportunities to be passed to the Sales team. Engaged, when requested, for participation in area-specific strategy meetings, the development and implementation of the strategic plan initiatives related to the Consulting division, and special assignments as directed by management. Responsible for developing standard processes and compliance with internally approved standards of practice for consulting documentation and deliverables. Works collaboratively with the Senior Vice President of Consulting in measuring standards and compliance/outcomes. Participates in Corazon’s promotional activities, speaking engagements, professional societies, and meetings with the business/healthcare community. Provides articles for publication in journals and news articles. Acts as the Subject Matter Expert for particular service lines of responsibility and awareness of treatment advances/innovation in the service line. Maintains current knowledge and skills in the areas of consulting within the heart, vascular, neuroscience, musculoskeletal, and Surgical Services/ASC service lines, including hospital-physician partnering/alignment models. Works with contacts in the healthcare industry to identify new business opportunities and technology advances in the field. Collaborates with the Sr. Vice President to identify and approach sales prospects and other new business development opportunities. Upon request, will work with the sales team to review proposals and deliver sales presentations. Builds and nurtures strong relationships with clients, including ongoing connection post-project completion to identify new business opportunities within the organization. Provides input to HR and the leadership team related to hiring and selecting candidates for open positions. Conducts performance appraisals for direct reports and contributes to the evaluations of all team members. Works proactively to identify opportunities for enhancement of work product/processes/client offerings that are the responsibility of the delivery team. Provides oversight and mentorship for the orientation of new hires to the consulting team. Acts as mentor and resource to other Corazon staff and provides feedback to promote their continued development. Responsible for maintaining an accurate and up-to-date consulting delivery model. Works with IT staff to develop CUBE as a project management support tool that allows for real-time reporting on delivery outcomes. Performs additional duties as requested by management.
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Job Type
Full-time
Career Level
Senior