VP, Claims

Strala

5d • Hybrid

About The Position

Strala is building the world's first AI-native TPA (Third Party Administrator). The insurance industry, while core to the global economy, still relies on legacy technology and fragmented processes, especially in claims handling. Strala aims to revolutionize this by acting as a full-service, AI-powered partner that rebuilds the mechanics of risk. The company utilizes AI to enhance adjuster effectiveness and scale claims capacity beyond traditional models. With over $50 million in funding, Strala's team comprises experts from Palantir, Oxford AI labs, Geico, CCC, Hertz, American National, Travelers, and Progressive. The company is seeking a VP of Claims to lead this transformation and redefine modern claims handling for major insurance carriers.

Requirements

• Minimum of 12+ years experience in P&C claims, ideally spanning auto and liability
• 5+ years in a senior leadership role at a carrier, TPA, or MGA - preferably during a period of growth or transformation
• Proven ability to build and scale operational teams and systems from scratch
• Deep understanding of claims tech stacks, data strategy, and automation
• Tech-native and genuinely excited by AI - you are fluent working alongside engineers, comfortable with modern AI tooling, and energized by using technology to reinvent how claims are handled
• Comfortable in external-facing roles and effective at building long-term trust
• Willing to travel
• A grounded leader who can operate at both strategic and operational levels

Nice To Haves

• Previously built a new claims department from scratch
• Hands-on experience bringing AI or automation into a claims workflow
• You don't just tolerate an ambitious, fast-moving startup culture - you seek it out, embracing the shift from legacy insurance workflows that we are looking to disrupt to continuous experimentation and break-neck execution.

Responsibilities

• Attract, hire and manage high-performance claims teams, workflows, and QA frameworks
• Leads by example - including when necessary personally handling claims to drive optimal customer outcomes and to inform how our AI products are built
• Represent Strala's claims capabilities in sales outreach, RFP, onboarding, and executive discussions
• Leverage your industry network to drive conversations with carriers, MGAs, and captives
• Partner closely with Sales to shape SLAs and delivery models tailored to client needs
• Act as executive sponsor during implementation and long-term customer relationships
• Bring firsthand claims expertise into product and engineering discussions as an active, ongoing contributor to how our AI products get built
• Shape the design of our internal tooling and agentic AI products
• Define key data capture, workflow, and user experience requirements for adjusters so that claims expertise can be captured, structured, and scaled through technology
• Apply real-world insight to determine where AI and automation add value - and where human expertise remains essential

Benefits

• Be an early member of a mission-driven team that is tackling the $280B problem (outsourced claims processing) in one of the world's largest and most important industries
• Opportunity to shape a core function from the ground up, with strong ownership and influence on both team and product
• Help define the future of claims technology by helping build the AI behind it, backed by a team of expert builders

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed