VP - CIB Loan Operations - Agency & Non-Agency Servicing Team Lead - Miami

Santander • Miami, FL

10d • $82,500 - $145,000 • Hybrid

About The Position

This role is part of the Corporate & Investment Banking Commercial and Wholesale Operations team and is responsible for supporting all Back Office related activities covering all aspects of their aligned product/business area to ensure the efficient delivery of all products and services to the Bank’s clients while developing and maintaining direct contact and good working relationships with existing clients and internal stakeholders.

Requirements

• Bachelor’s degree in Finance, Business, or related field
• 5+ years of experience in loan operations, with experience in a management or supervisory or leadership role.
• Hands on experience with syndicated and non-agency loan products, servicing processes, and industry platforms (e.g. Syndtrak, Debtdomain, Trade Innovation).
• Experience with Loan IQ and/or ClearPar
• Experience with large corporate loans in a serving/operations capacity

Nice To Haves

• MBA or professional certification (e.g., CFA, PMP) is a plus.
• Familiarity with regulatory frameworks such as FDPA, Regulation H and SOX.
• Experience working in a global banking environment.
• Proficiency in Excel, SQL, and workflow tools.
• Excellent analytical, organizational, and communication skills.
• Proven ability to manage multiple priorities and meet tight deadlines.
• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Responsibilities

• Supervise a team of loan servicing analysts responsible for agency and non-agency loan servicing activities.
• Allocate daily tasks, monitor workloads, and ensure adherence to internal controls and deadlines.
• Conduct regular team meetings to review performance, share updates, and address challenges.
• Manage the full lifecycle of syndicated and non-agency loans, including loan and letter of credit setup, documentation review, funding, and reconciliation.
• Ensure accurate and timely servicing of loans and letters of credit in accordance with industry standards and client requirements.
• Coordinate with counterparties, agents, and custodians to resolve discrepancies and ensure smooth servicing.
• Serve as the primary point of contact for internal stakeholders including front office, credit risk, legal, compliance, and technology teams.
• Escalate and resolve servicing issues, delays, and operational risks in a timely manner.
• Provide regular updates and reporting to senior management on loan volumes, exceptions, and KPIs.
• Identify inefficiencies and implement process enhancements to reduce servicing times and operational risk.
• Collaborate with technology teams to automate manual processes and improve system functionality.
• Maintain and update standard operating procedures (SOPs) and ensure team adherence to best practices.
• Ensure execution with compliance with internal policies, regulatory requirements (e.g., SOX, FDPA, Regulation H), and industry standards.
• Support internal and external audits by providing documentation, responding to inquiries, and implementing corrective actions.
• Provide and report on key risk indicators (KRIs) and support the development of control frameworks.
• Mentor and train junior staff on loan servicing processes, systems, and industry practices.
• Foster a culture of accountability, continuous learning, and operational excellence.

Benefits

• A fair and competitive rewards package that reflects the impact you create and the value you deliver.
• Benefits are designed to support you, your family and your well-being, now and into the future.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager