VP, Chief Technology Officer

National Life Insurance Company•Montpelier, VT

12h•$300,000 - $440,000•Onsite

About The Position

National Life Group is seeking a VP, Chief Technology Officer to lead the modernization of the company’s core insurance platforms and technology ecosystem. This role is crucial for enabling greater scale, improving customer experiences, and fostering top-line growth in a rapidly changing life insurance and annuity market. The CTO will drive innovation through technology and thought leadership, assess and develop talent, and lead transformations in areas such as cloud computing, contemporary software architectures, continuous delivery and DevOps, Advanced Analytics, Machine Learning, and Artificial Intelligence. The position also involves promoting new ways of working, including Agile, Lean Product Development, Lean Operations, and Design Thinking, to facilitate National Life’s transformation in the AI era. The leader will ensure technology investments align with business priorities, deliver ROI, and support sustained growth, positioning technology as a strategic advantage. Success requires coordinating with the IT organization (approx. 850 people), organizing complex work streams, and collaborating effectively in a highly outsourced, multi-vendor environment with onshore and offshore teams. This is a senior and critical role within the technology leadership team, reporting directly to the Chief Information Officer, with consideration for the CIO role in succession planning.

Requirements

Minimum of 10 years of Life and Annuity information technology experience.
20+ years of information technology experience and 10+ years of IT leadership and business transformation work in the life and annuities business is required.
Deep understanding of the business landscape of a Life & Annuity organization, including but not limited to New Business, Underwriting, Claims, InForce management, Product development, Actuarial analysis, and Investment management.
Recognized achievement in delivering a successful major technology transformation program, and in the delivery of a modern heavily cloud-based environment.
Proven track record in identifying opportunities and delivering innovative and pragmatic digital solutions that challenge the status quo.
Willingness to roll-up his/her sleeves and go both deep and wide into technology issues.
Ability to effectively present technical or complex information to senior management with simplicity.
Significant experience working with technology vendors through strategic partnership and managing a diverse workforce of internals and externals. Examples include eApplication, Policy Administration, eDelivery, Automated Underwriting, Digital Experiences, Hierarchy based compensation, Licensing and Contracting, Broker/Dealer automation, Fraud and Risk Management, CRM and Workflow.
Strong financial management experience and demonstrable track-record in driving continual improvements in the cost base.
Experience developing and deploying IT change programs with detailed business case development and delivery at the board or business unit level.
Track record of successfully working on complicated initiatives encased in ambiguity and uncertainty.
Strong communication skills and persuasion and influencing skills.
Broad experience in architecture and application software delivery.
Adept at defining IT vision and strategy and identifying initiatives that lead to target state architectures and outcomes.
Adept at continuous learning, especially in emerging areas of technology, modern work practices, and digital transformation.
Strong and concise communication ability with persuasion and influencing skills in a matrixed organization.
Ability to coach, mentor, and develop a trusted learning organization that creates teams of future leaders.
Broad experience in application software delivery, infrastructure, security, data, and vendor management.
Adept at defining the IT technical direction and identification of initiatives that lead to target state architectures and outcomes. Then bringing people along towards the target state through leadership and influence.
Adept at continuous learning, especially in emerging areas of technology, modern work practices, and digital transformation.
Ability to create a culture of engagement, empowerment, execution, and trust amongst teams through self-awareness, influence, humility, and vulnerability.
Bachelor’s degree in computer science, information systems, engineering, or a related engineering of science field is required.
MBA or master’s degree is required.

Nice To Haves

Other certifications are preferred but not required.

Responsibilities

Responsible for all aspects of establishing quality technology platforms and services.
Influence business outcomes collaboratively to define the “art of the possible” for the future state of National Life.
Develop and instill a core innovation and incubation strategy that fosters emerging technology solutions that capture economic value across the National Life organization.
Develop a fit-for-purpose operating model, based on the right sourcing decisions, location, talent and capability strategy as well as a high-performing team.
Responsible for ensuring the operating model is optimized in terms of cost and quality of service, and that internal resources and supplier partner relationships meet the agreed model and service framework.
Create a culture of continuous improvement that proactively manages the resolution of complex problems, identifies their underlying causes and improves processes accordingly.
The courage to challenge the status quo, fail forward, learn, and influence change through self-awareness, clear communication, humility, and vulnerability.
Operate in a fast-paced environment while building trust with IT and the business.
Partner closely with the CIO and be able to run workloads independently.
Clearly understand and adopt the National Life culture and ways of working.
Establish credibility through relationships with business leaders and the IT organization as a whole.
Continue to bring process and rigor to the architecture and development organization.
Infuse AI into IT practices consistently to make it a fabric of IT development operations.
Build relationships with key stakeholders across the business; work diligently to understand business needs and tie those needs back into the IT organization, creating transparency as well as a customer-centric IT environment.
Bring process and rigor to the IT organization, with particular emphasis on shoring up the architecture and software development lifecycle methodology.
Assess the IT leadership team and develop or fortify as needed.
Being able to present and story tell the IT Vision, Technical direction, and various transformation “pitches” to a wide variety of audiences spanning from Board, executive team, business leaders, business operations and IT teammates.
Bringing thought leadership by being asked to participate in various thought leadership areas, strategies, meetings, committees as more than just an IT representative.
The ability to give feedback and receive feedback. Demonstrably changing and learning through received feedback with vulnerability.
Leverage approved AI tools, where appropriate, to improve the efficiency, quality, and impact of their work.
Stay curious and open to new AI-enabled ways of working.
Exercise sound judgment by reviewing and validating AI-generated content.
Maintain accountability for the accuracy, quality, fairness, and integrity of work products by adhering to National Life’s AI guiding principles.
Use AI responsibly and in accordance with company policies related to confidentiality, data privacy, security, compliance, retention and intellectual property.
Identify practical opportunities to apply AI to improve workflows, productivity, analysis, and business outcomes.
Create effective prompts, workflows, controls and HITL review processes that support responsible AI use.
Critically evaluate AI-generated outputs for accuracy, quality, bias, fairness, confidentiality, compliance, security and business relevance.
Partner appropriately with Legal, Compliance, Risk, Security, Data/Technology, and business stakeholders to move AI ideas from experimentation to responsible adoption.
Help model responsible, human-centered AI adoption across the organization.