VP & Chief of Staff to SVP, GM Americas

Rimini Street

9d•$190,000 - $260,000•Remote

About The Position

Rimini Street is growing rapidly globally, with the North American Theater being the largest region in the world by revenue, clients base and employees. The Chief of Staff will assist the SVP, GM, Americas in leading Sales, Marketing, Account Management, Service Delivery and other functions. The Chief of Staff will coordinate theater activities, build cross functional initiatives that remove friction, and improve communications while uniting the teams to drive growth and achieve assigned targets.

Requirements

A successful track record in a similar role as Chief of Staff or head of Business Operations for a senior executive in companies with at least $300 million in annual revenue
Experience leading Business Operations or Sales Operations teams in Enterprise software companies
Experience in staff roles for C-level leaders of customer-facing functions (Sales, Marketing, Account Management)
Direct experience in line jobs across multiple functions and disciplines, especially Sales, Marketing and Finance
Direct experience in customer-facing roles in Sales organizations, post-sales Account Management, Marketing or Service Delivery
Experience with both new business/new customer acquisition and recurring revenue streams/renewals
Proven track record of driving strong business success, sales and client satisfaction results against target plans
Participation in management teams overseeing global activities
Experience with and understanding of business financials and P&Ls
Participation in annual planning cycles and budget processes
Experience with market and financial analysis to frame and recommend investment decisions
Experience with organizational transformations and change management
Build relationships, establish trust and rapport with senior execs across groups and around the world
Proven business judgement and acumen to help outline options and recommend solutions for the Theater GM
Strong analytical skills and judgement to use numbers/analysis to address complex business issues
Ability to influence other leaders and peers without having direct authority
Problem-solving skills including finding alternative paths to resolving conflict and achieving goals
Proven high integrity, professionalism, maturity and discretion to handle and manage the full scope of highly sensitive, confidential and non-public information that is dealt with by the Americas leadership
A team player that takes a collaborative approach to tackling issues and problem-solving
Ability to work with a wide range of people from around the world, with different styles and viewpoints in both collaborative and competitive situations
Excellent communication skills - verbal, written and in presentations
Ability to up-level all communications to be appropriate for senior executive audiences including the C-level leaders
Flexibility to adapt to a rapidly changing environment and prioritize work to meet multiple business and organizational goals

Nice To Haves

Prefer experience in high-growth software or software-related services businesses.

Responsibilities

Assist the Theater GM in carrying out Sales Leadership across the Americas Theater overseeing field operations, meeting financial and business goals
Drive coordination across all functions within the Theatre, both those that directly report into the GM and functions that report to Global functional leaders including Field Marketing, Service Delivery, Global On-Boarding, Legal, Finance and HR
Contribute to the development and execution of plans to meet quarterly and annual goals for sales, revenue, client retention, client satisfaction, including costs and profit
Support GM in Sales leadership to execute against a plan to exceed quota targets every quarter, for both New business and Renewals
Assist North America Sales leaders in preparing and providing accurate weekly sales forecasts and pipeline summaries
Support NA leadership to recruit, retain and grow top performing teams in sales (business development, field sales, and account management), including sales management at the VP and Director levels
Support GM with Alliance and Partnership activities with the goals of building pipeline opportunities and driving new business
Organize for efficient use of time
Organize staff meetings, weekly, monthly and quarterly reviews
Create agendas, create templates, prep presenters, review presentations for content and clarity
Prepare executive communications and presentation materials for C-level meetings
Help execute operating cadence - weekly, quarterly and annual cycle
Participate in annual planning, with interlock across Sales, Products, Finance and Marketing
Assist with projects that need added focus, supplement bandwidth of specific groups or functions as needed
Drive initiatives that cut across geographies, functions and teams
Work off-line to overcome hurdles and objections, maintain momentum and execution of top priorities
Coordinate special projects – partnerships, investments, legal matters
Provide data, metrics and analysis on operations under the North America Theater GM
Add insights to analytics to frame business and operational issues for executive decision
Be a trusted resource and sounding board for the Theater GM, to discuss issues, test ideas, and explore options
Conduct annual analysis of global field operations to inform strategic direction and investment choices