VP, Central Technical Services

Bosch Building Technologies LLC•Bloomington, MN

6h•$135,000 - $169,000

About The Position

We are seeking a VP, Central Technical Services to own the strategy, delivery, and performance of our customer-facing IT services and infrastructure that underpin our building technology solutions. This role has two core mandates: 1. Digital Service Center Program - technical product management, engineering, and cybersecurity for our common, shared digital services that connect customer facilities to our managed offerings. 2. Infrastructure Delivery Team - design, deployment, and lifecycle support of customer-specific IT infrastructure (non-common, non-shared) that support building technology subsystems. You will lead teams of technical analysts and engineers and work closely with operations, software, sales, and customer stakeholders to deliver scalable, secure, and reliable platforms that enable Managed Connectivity and Digital Service & Operations offerings.

Requirements

10+ years in IT infrastructure / systems engineering, with at least 5 years in a people leadership role (manager, senior manager, director).
Proven experience delivering enterprise network, server, storage, and virtualization solutions.
Hands-on background with: Windows Server, AD, Entra ID / Azure AD. Azure or other major cloud platforms. Virtualization (e.g., Hyper‑V, VMware, etc.). Enterprise networking (routing, switching, VPNs, firewalls).
Strong understanding of cybersecurity principles and secure design for connected facilities / OT environments.
Demonstrated ability to translate customer requirements into scalable, supportable technical designs and services.
Experience working with mission-critical systems where uptime, resiliency, and security are non-negotiable.
Excellent communication skills, able to interface credibly with: Customer IT and security teams Executive stakeholders Internal engineering, operations, and project teams

Nice To Haves

Experience in building technology, physical security, or OT (e.g., VMS, access control, BMS, SCADA, industrial networks).
Certifications such as: Network/security certifications (e.g., CCNP/CCIE, CISSP, etc.) ITIL or similar service management frameworks
Experience leading managed services or 24x7 operational environments.
Background in productizing technical services (defining offerings, SLAs, pricing inputs, and delivery models).

Responsibilities

Own the technical roadmap for shared / common services that sit between customer sites and our digital platforms (e.g., connectivity, VPNs, remote access, monitoring, hosted applications).
Collaborate closely with the Digital Service Center to align with real-world branch and customer needs, ensuring the DSC technology delivers the required outcomes.
Lead technical product management and engineering for these services: Needs analysis, market reviews, product evaluations, solution roadmapping Feature backlog, release planning, and continuous improvement.
Ensure security-by-design: Identity and access management, hardening, patching, logging, and secure remote access patterns. Coordination with cybersecurity stakeholders and customer InfoSec teams.
Provide Tier 3/4 engineering support to the operational Digital Service Center team: Complex incident resolution, root cause analysis, and problem management. Tooling, observability, and automation to improve reliability and reduce MTTR.
Standardize reference architectures and patterns for connecting customer environments to our managed platforms and 3rd‑party cloud services.
Lead the team responsible for design, deployment, and support of customer-specific IT infrastructure (non-common infrastructure) that underpins building technology systems.
Establish and enforce standards for technical design, documentation quality, and architecture consistency across all customer-specific infrastructure deployments, ensuring repeatability, reliability, and alignment with Systems Analyst best practices.
Oversee delivery of enterprise-grade infrastructure, including: Network (LAN/WAN/VPN), server, and storage platforms. Windows Server, Active Directory, Entra ID integrated environments, and Azure-hosted services. Virtualization platforms and virtualized application stacks.
Guide the team in architecture and implementation of: Application layers for subsystems (e.g., Video Management Systems, Access Control Systems, Building Automation Systems). Supporting services such as databases (including advanced configurations like SQL Always On or similar HA/DR designs).
Oversee advanced software deployments, upgrades, and complex troubleshooting: Version management, regression risk mitigation, rollback planning. Coordination with vendors for escalations and defect resolution.
Support lightweight software development and scripting to: Integrate systems where no off-the-shelf connector exists. Automate provisioning, configuration, and monitoring workflows.
Advise customers on IT/OT convergence: Best practices for segmenting, securing, and operating infrastructure that supports building subsystems (physical security, AV, BMS, etc.). Alignment to customer enterprise standards while ensuring solution performance and availability.
Build, lead, and develop high-performing teams of technical analysts, engineers, and architects.
Establish clear roles, accountabilities, and career paths within Central Technical Services.
Foster a culture of: Engineering excellence and design discipline. Documentation, standardization, and re-use of patterns. Continuous learning in networking, cloud, cybersecurity, and building technology.
Define and own standards, reference architectures, and technical design patterns for: Managed Connectivity Digital Service & Operations platforms Customer-specific infrastructure supporting building systems
Set and track KPIs such as: Infrastructure availability and performance. Security posture (vulnerabilities, patch levels, incidents). Delivery quality (on-time / on-budget, rework, defect rates). Customer satisfaction / NPS for technical delivery.
Act as a senior technical leader and point of escalation for key customers.
Support pre-sales and solution design for complex opportunities: RFP responses, solution architecture, risk assessments, and costing.
Manage relationships with key technology vendors and service providers: Participate in roadmap discussions, escalations, and joint solution development.
Collaborate closely with: Service operations (Digital Service Center) Security, AV, cabling, and construction project teams Corporate IT, cybersecurity, and finance