VP Branch Operations

Freedom First Credit Union • Salem, VA

4d • $100,000 - $125,000 • Hybrid

About The Position

To direct and coordinate the activities of personnel in Credit Union branches, ensuring the branches meet organizational, financial, operational, sales and service, and growth plans. Follow a strategic process of identifying and nurturing branch employee skills, potential and career growth to achieve branch objectives.

Requirements

• Eight to ten years of similar or related experience.
• A two-year college degree, or completion of a specialized certification or licensing, or completion of specialized training courses conducted by vendors, or job-specific skills acquired through an apprenticeship program.
• Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
• Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone.
• Skill and ability to read and understand financial statements, contracts, applications, computer printouts, manuals and other related materials.
• Must have the skill and ability to use Microsoft Word and Excel.
• As a condition of employment, you must be registered on the Nationwide Mortgage Licensing System and registry. Failure to maintain and/or renew your registration would be a cause to discontinue your employment.

Responsibilities

• Serves as the primary liaison between branch teams and senior management to resolve operational issues, maintain service standards, and uphold regulatory requirements.
• Provide sales and service leadership to assigned Branch Managers in the Roanoke market while supporting excellent member service and working to improve NPS.
• Monitors all office activity for compliance to applicable regulations and adherence to organizational policy and procedures in regard to branch security, transactions, loans, errors, new accounts, and documents prepared by subordinate personnel.
• Opens new accounts and submits loans for processing and decisioning; communicate disposition to member.

Benefits

• Medical, Dental, Vision & Life Insurance
• 401K with company match
• Paid Time Off & Recognized Holidays
• Paid Parental Leave
• Voluntary Benefit Options (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Discounts Program (Travel, Tickets, Food & Grocery, & more)
• Volunteer Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree