VP B2B Virtual Channel Sales

Optimum•New York, NY

1d•$178,500 - $255,000•Hybrid

About The Position

The VP of Virtual Channel Sales will have full strategy and execution responsibility for the inbound, outbound, ecomm and retention sales channels across Optimum Business Services. This leader will report to the EVP, President of Business Services and ensure the operations are performing to deliver on both gross adds and ROI targets, while establishing a best-in-class customer and employee experience. This leader will be transformation oriented with a strong sense of urgency, perseverance, and open mindedness to lead and drive change. This role will assess and build the channel’s business case and strategy to ensure the operations are performing to deliver on all financial and CX targets.

Requirements

Ecomm mechanics and sales channel
BA required/MA or MBA preferred
Minimum of 10+ years in sales contact center/virtual sales channel leadership within the telecommunications industry with a proven track record of consistent delivery against business plans and targets
Strong experience defining business requirements to drive the right customer experience and translating that to a tech team to implement
Proven ability to collaborate across technology, operations, and marketing teams to optimize and expand product offerings and solutions while driving growth and delivering of customer promise
Strong experience partnering with BPOs
Robust understanding of business/consumer behavior
P&L leadership and mindset with a strong track record of growth and turnaround experience
Proven experience building a winning sales culture across all levels, creating a culture of data-driven decision-making, action, and delivery
Experience managing across a diverse and highly distributed footprint strongly preferred
Proven executive presence, strategic capabilities, effective collaborator, and superior influencing skills
Demonstrated experience developing and providing sound, data-driven guidance and decisions to senior business leadership on sales strategies and performance
Demonstrates influential leadership with authentic motivation capabilities, and proven ability to successfully manage through transformation and change

Responsibilities

Review and evolve the current sales channels strategy, refine the roadmap, and articulate the strategy for enhancing the business sales channels to both employees and customers
Establish a culture of action, and discipline, with continuous data-driven decision making to ensure the contact center channels collectively deliver and exceed business performance expectations
Assess sales contact center channel strategy, optimizing for ROI and aligning to company short and long term objectives
Create and execute on positioning strategy of contact centers within the business, collaborating with business planning, marketing, product, and digital to deliver plan tactics and performance
Build a coaching culture and lead the creation of effective sales commission plans that are designed to maximize company growth and reward/recognize and retain top performers
With cross functional partners, lead the strategy, assessment, and implementation to ensure the contact centers have best in class tools that ensure a great customer experience and related reporting
Build, engage and mentor a high-performing and highly dispersed team with continued focus on employee experience, ensuring active leadership throughout the contact centers
Operate as strategic yet hands-on, adaptive leader who can reinvent the way things have been done before
Collaborate with marketing on channel specific go-to-market strategies that manage target customer segments most effectively for this sales channel
Create roadmap initiatives to establish net-new customers and develop anti-churn strategies
Establish best practices and processes with current and future customers and create a positive customer experience in partnership with the business implementation team
Regularly assess and maintain a market focus, understanding the competition
Ability to be present in Altice USA Headquarters in Long Island City, NY while also being present in the Optimum field across 21 states; Travel required
Strong stakeholder partnership across key cross functional leadership roles