VP, AI Value Delivery - Merchandising (Remote)

SymphonyAI•New York, NY

10h•Remote

About The Position

Introduction About SymphonyAI SymphonyAI is redefining how enterprises unlock value through AI. Within Retail and CPG, our CINDE platform powers intelligent merchandising decisions across pricing, promotions, assortment, and customer analytics. We are building an AI-first Value Delivery organization focused on one outcome: turning AI into measurable, validated profit for our clients. Job Description The Role We are hiring a Vice President, AI Value Delivery to lead global execution and ensure every CINDE deployment delivers quantifiable business impact. This is not a traditional delivery role. This leader owns end-to-end value realization from onboarding to sustained profit generation. You will define the operating model, build a global team, and serve as the executive face of client outcomes. What You Will Own End-to-End Value Delivery Own global delivery of CINDE across pricing, promotions, assortment, store execution, and customer analytics Drive client adoption and capability building by embedding CINDE outputs into merchant and category workflows, training power users, and establishing recommendation override and governance protocols Drive measurable business outcomes tied to profit, ROI, and operational KPIs Ensure every deployment translates into validated financial impact Build and Scale the Function Stand up and lead a global AI Value Delivery organization Hire and develop Delivery Directors, Value Architects, AI Leads, and Embedded Analysts Scale operations across US, EMEA, and APAC Define the Delivery Playbook Establish the end-to-end CINDE delivery model across data foundation and integration, AI model configuration and calibration, workflow execution, value measurement and validation, and change management Define repeatable delivery playbooks across Grocery, C-Store, Wholesale Co-ops. Standardize onboarding, implementation, and value validation frameworks Establish best practices for AI-driven merchandising transformation Client Leadership and Executive Engagement Lead executive relationships with C-suite stakeholders (CMO, Chief Merchant, COO) Own QBRs, value validation sessions, and strategic reviews Act as the trusted advisor on AI-driven business transformation Commercial and Growth Impact Partner with Sales to structure outcome-based contracts tied to measurable KPIs, validated profit milestones, and expansion opportunities Support ARR growth through delivery credibility and expansion opportunities Align delivery success with long-term client retention and expansion Cross-Functional Leadership Partner with Product, Engineering, and Data Science to shape roadmap priorities Translate client insights into product innovation Ensure seamless execution across technical and business teams What Success Looks Like (FY2026) Significant validated incremental profit delivered across client portfolio Strong client satisfaction with NPS exceeding expectations Fast time-to-value for all new deployments Zero unplanned churn across key accounts Fully scaled global delivery team Meaningful contribution to CINDE ARR growth What You Bring Experience 10+ years in enterprise software, AI or analytics delivery, or strategy consulting Proven experience delivering measurable business outcomes, not just implementations Strong background in retail or CPG merchandising including pricing, promotions, assortment, and category management Experience deploying AI or advanced analytics solutions at scale Leadership Track record of building and scaling global, high-performing teams Experience managing complex, multi-region delivery organizations Strong executive presence with ability to influence senior stakeholders Commercial Acumen Ability to connect technical capabilities to financial outcomes Experience structuring or supporting outcome-based engagements Demonstrated P&L accountability and ability to connect technical capability to measurable business value. Technical and Domain Depth Familiarity with retail data ecosystems including POS, loyalty, and syndicated data Understanding of AI and machine learning applications in business workflows Ability to bridge business strategy with technical execution Why This Role Matters CINDE is not a software implementation; it is a managed AI transformation that combines data integration, model calibration, workflow redesign, financial validation, and client capability building to change how retailers make decisions. #LI-Remote About Us Who We Are SymphonyAI is building the leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1600+ Enterprise customers globally and has grown to 2,300 talented leaders, data scientists, and other professionals across over 30 countries.

Requirements

10+ years in enterprise software, AI or analytics delivery, or strategy consulting
Proven experience delivering measurable business outcomes, not just implementations
Strong background in retail or CPG merchandising including pricing, promotions, assortment, and category management
Experience deploying AI or advanced analytics solutions at scale
Track record of building and scaling global, high-performing teams
Experience managing complex, multi-region delivery organizations
Strong executive presence with ability to influence senior stakeholders
Ability to connect technical capabilities to financial outcomes
Experience structuring or supporting outcome-based engagements
Demonstrated P&L accountability and ability to connect technical capability to measurable business value.
Familiarity with retail data ecosystems including POS, loyalty, and syndicated data
Understanding of AI and machine learning applications in business workflows
Ability to bridge business strategy with technical execution

Responsibilities

Own global delivery of CINDE across pricing, promotions, assortment, store execution, and customer analytics
Drive client adoption and capability building by embedding CINDE outputs into merchant and category workflows, training power users, and establishing recommendation override and governance protocols
Drive measurable business outcomes tied to profit, ROI, and operational KPIs
Ensure every deployment translates into validated financial impact
Stand up and lead a global AI Value Delivery organization
Hire and develop Delivery Directors, Value Architects, AI Leads, and Embedded Analysts
Scale operations across US, EMEA, and APAC
Establish the end-to-end CINDE delivery model across data foundation and integration, AI model configuration and calibration, workflow execution, value measurement and validation, and change management
Define repeatable delivery playbooks across Grocery, C-Store, Wholesale Co-ops.
Standardize onboarding, implementation, and value validation frameworks
Establish best practices for AI-driven merchandising transformation
Lead executive relationships with C-suite stakeholders (CMO, Chief Merchant, COO)
Own QBRs, value validation sessions, and strategic reviews
Act as the trusted advisor on AI-driven business transformation
Partner with Sales to structure outcome-based contracts tied to measurable KPIs, validated profit milestones, and expansion opportunities
Support ARR growth through delivery credibility and expansion opportunities
Align delivery success with long-term client retention and expansion
Partner with Product, Engineering, and Data Science to shape roadmap priorities
Translate client insights into product innovation
Ensure seamless execution across technical and business teams