VP, Account Management (Intrafusion)

McKesson•Usa, MA

5d•Onsite

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. McKesson complies with all applicable U.S. immigration laws and regulations. The Company does not provide employer support or sponsorship for any immigration related employment benefit for this role. Applicants must be currently authorized to work in the United States on a fulltime basis without the need for employer support or sponsorship now or in the future. This includes having the legal right to work in the United States without the need for McKesson support or sponsorship for any immigration related employment authorization (e.g., H1B, O1, E3, H1B1, TN, F1 OPT, F1 STEM OPT, F1 CPT, etc.) now or in the future. If you will require McKesson to provide immigration support or sponsorship now or in the future, you should not apply for this position. About US Intrafusion by McKesson, a leading infusion management company, is dedicated to transforming the infusion care landscape by delivering high-quality, patient-centered solutions. Our team partners with healthcare providers to enhance operational efficiency, optimize revenue cycles, and ensure superior clinical outcomes. Position Overview As we expand into new specialties and accelerate growth, we seek a strategic, dynamic and growth-oriented Vice President, Account Management to define and lead our customer engagement strategy and operations. This individual will own and scale new integration, account management, and business growth, ensuring that our customers experience consistent, high-value outcomes, seamless integration, sustained success, and long-term strategic partnership. This role operates as a key member of the leadership team, shaping growth strategy, customer segmentation, and long-term value creation across the Intrafusion portfolio.

Requirements

Degree or equivalent experience.
Typically requires 13+ years of professional experience and 6+ years of diversified leadership, planning, communication, organization, and people motivation skills (or equivalent experience).
13+ years of progressive experience in provider account management and operations, preferably in infusion, specialty pharmacy, or oncology settings.
Demonstrated experience leading large, multi-layered organizations and developing senior leaders
Proven track record of delivering sustained revenue growth and customer retention at scale
Exceptional strategic leadership with experience influencing enterprise decisions and cross-functional priorities

Responsibilities

Set onboarding strategy and governance, ensuring scalable, standardized approaches that drive clinical, operational, and financial performance across all new partnerships.
Establish strategic partnerships with key customers, driving long-term strategic alignment, retention, and value realization across a national portfolio.
Drive customer revenue growth strategy and expansion pipeline, including identification of new service offerings, cross-sell/upsell opportunities, and long-term account planning tied to enterprise growth targets.
Collaborate cross-functionally to refine workflows, improve service efficiency, and address customer pain points with innovative solutions.
Define success metrics and performance frameworks, ensuring visibility to leadership and embedding data-driven decision making across the organization.
Lead a high-performing customer success team, including setting organizational design, talent strategy, succession planning, and performance standards aligned to business growth.
Act as an advisor to key clients and partners, attend QBRs and strategic engagements focused on revenue cycle performance, reimbursement optimization, and evolving market dynamics. Influence decisions with customers , proactively address financial and operational challenges and align solutions to long-term strategic goals.