VP, Account Management (Hybrid- NYC)

Broadridge•New York, NY

9h•Hybrid

About The Position

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Are you seeking a position within a growing company? Broadridge is hiring! Our mission is to attract, develop and retain extraordinary talent. Being a place where exceptionally driven and hardworking people want to work is how we deliver award-winning services to our customers and ultimately create customer value. Are you looking for a growing and dynamic firm where you can make an immediate impact? If so, we encourage you to read below because Broadridge is growing! The VP, Account Management will be responsible for managing a portfolio of client relationships within our Broadridge Asset Management Solutions business. You will serve as a trusted advisor and strategic partner in helping clients achieve their business goals through the use of Broadridge’s suite of products and services. The individual in this role will need to have strong presentation and influencing skills as well as a commercial mindset. You will partner closely with business leaders and key decision makers both internally and within our clients’ organizations to ensure the timely and successful delivery of our solutions.

Requirements

Deep understanding of the inner workings of front/middle office operations of Hedge Funds and Private Credit managers
Minimum 15 years of buy side experience or account management experience
Closing and contract negotiation skills
Detailed knowledge of products including OMS, Portfolio Management, Risk, Compliance Data Warehouse, Pricing, Reference Data, Accounting, Reconciliation and Reporting, Managed Services
Ability to take a consultative approach to problem solving with clients and internal stakeholders
Ability to travel (20%)
Excellent presentation and interpersonal skills
The ability to work in a dynamic, high pressure environment

Responsibilities

Cultivate and maintain strong relationships with executive sponsors and key partners across all areas of the firm
Monitor service delivery and health of account relationships, keep clients apprised of our capabilities and be point of escalation though frequent engagement and communications
Facilitate periodic service review meetings to discuss ongoing performance and engage in strategic discussions (key initiatives, new capabilities, etc.)
Communicate changes in the business environment to management at all levels where appropriate
Bring to bear the full breadth of Broadridge's products and expertise to create a distinct, competitive offering for our clients
Prepare and execute annual client strategic plans; define goals and objectives, and map a route to achieving them.
Grow Broadridge's market share and strengthen its positioning within each account
Work with team members to understand and help manage client satisfaction
Ensure all renewals are completed prior to expiration dates and participate in all necessary aspects of the renewal process
Provide market intelligence, client direction, and feedback while ensuring that Broadridge maintains its product and service edge
Conduct and coordinate negotiations on contract terms and conditions; work with business management, finance, and legal on preparation of all pricing proposals and legal documents
Ensure Information Security activities are coordinated across the Client and within Broadridge
Meet with client’s senior management teams on a regular basis to understand their business initiatives and priorities; identify opportunities where Broadridge product and service capabilities are well aligned
Maintain a constant awareness of current and planned development of Broadridge products and services
Engage appropriate internal business segments and product sales teams