Voucher Training and Compliance Specialist

CGI•Tampa, FL

1d•Hybrid

About The Position

Join us as a Voucher Training & Compliance Specialist! Are you a natural coach, a strong communicator, and someone who loves helping others succeed? This role puts you at the heart of a collaborative, mission-driven team where your training expertise and problem-solving skills make a real impact. You'll design and deliver engaging training, support partner development, create new learning content, and help shape processes that keep operations running smoothly and accurately. Every day brings opportunities to learn, lead, and grow. Why you'll love this role: Meaningful, high-impact work that supports housing program operations. A supportive team culture that values mentorship, collaboration, and continuous improvement. Opportunities to create new training, influence processes, and develop expertise. A professional, stable work environment with strong cross-team partnerships. Room to grow your career in training, compliance, operations, or leadership. If you enjoy variety, creativity, and making a difference through training and development, this is a place where your skills shine—and where your voice truly matters. Ready to grow with us? Apply today! This position is located in Tampa, FL or Cleveland or Columbus, OH.

Requirements

Proficiency with Microsoft PowerPoint and Microsoft Office Suite
Adobe Captivate experience preferred
Information systems knowledge
Accounting and record-keeping skills
Strong professional and analytical skills
Ability to coach, mentor, review, and evaluate operations staff
Ability to write assessments and evaluations for new and existing team partners
Ability to support partner development through ongoing guidance, skill-building, and training follow-up
Ability to prepare instructional materials, and present information effectively in both group and one-on-one settings
Ability to interpret guidance and regulations—even with limited prior subject knowledge—and translate them into accurate policies, procedures, and training materials
Strong attention to detail and accuracy in preparing operations manuals, training materials, and eLearning modules.

Nice To Haves

Section 8 Housing program expertise
HUD Occupancy Certification
Tenant Rental Assistance Certification System (TRACS) knowledge
Time Management Skills
Written and Oral Communication Skills
Adaptability
Problem-solving Skills

Responsibilities

Developing and delivering training to new and existing CGI PBCA team partners on all processes related to Voucher Processing.
Creating training materials, supporting partner mentoring and development activities, coordinating workshops, maintaining vouchering documentation and eLearning content, and ensuring all materials reflect current HUD requirements, policies, procedures, and software updates.
Creating new training as policies, procedures, system features, or HUD guidance evolve.
Supporting mentoring and development activities for new and existing partners.
Delivering in-person trainings and workshops as needed, providing a professional, engaging, and supportive learning environment for team partners.
Conducting virtual trainings and meetings on camera as required, maintaining a professional and engaging presence in all live sessions.
Updating procedural manuals in response to major policy, procedure, or vouchering software changes.
Updating voucher training PowerPoints to ensure current processes are included in new hire training.
Maintaining written documentation of training materials, class rosters, evaluations, and assessment results.
Updating and monitoring tracking databases to support reporting and ensure ISO 9001 compliance.
Collaborating with the Voucher Training and Compliance Manager and Business Operations Analyst on testing and development of system enhancements.
Reporting issues related to timely voucher processing.
Maintaining strong working relationships with Operations Managers, Finance Managers, Quality Assurance, and Business Analysts to ensure accurate and timely task completion.
Supporting new business initiatives as opportunities arise.
Developing expertise in voucher concepts and processing and serving as a resource for internal and external stakeholders.
Assisting with PBCA invoice tasks as needed.
Serving as a point of contact for assigned jurisdictions regarding voucher processing questions and guidance.
Working with Financial Analysts, Operations Staff, and Business Analysts to ensure accurate interpretation and implementation of HUD regulations, guidelines, handbooks, and notices.
Identifying procedural and system related risks and notifying appropriate departments.
Maintaining effective communication and responsiveness with CGI personnel.
Assisting with vouchering workshops and presenting topics based on trends from training, work order requests, and voucher denials.
Participating in PBCA testing and system migration teams.
Working with PBCA partners to resolve voucher discrepancies and transmission issues.