Voter Registration Quality Control Coordinator

CASA • York, PA

8d • Onsite

About The Position

CASA is seeking a dedicated Voter Registration Quality Coordinator to oversee the daily field operations of our South Central Pennsylvania canvassing teams. This role is vital for ensuring high-quality engagement with working families and immigrant communities across York, Dauphin, and Lancaster Counties. The primary focus of this position is to monitor and refine the quality of interactions between canvassers and potential registrants. By providing real-time feedback and data-driven coaching, the Quality Control Coordinator collaborates closely with ground team leads to build a high-performing operation capable of driving significant increases in voter participation. The ideal candidate is a passionate leader who excels at developing talent and mobilizing community members into a true people-powered movement. We are looking for a results-oriented individual who thrives in a fast-paced environment, values collaborative input, and maintains a deep, unwavering commitment to racial equity.

Requirements

• Ability to perform all of the duties outlined above
• Flexibility to work non-traditional hours including evenings and weekends
• A valid US Driver’s License and own car, preferred
• Experience working with immigrant or low-income communities, a plus
• Ability to work with a team
• Exude high energy in a fast-paced environment
• A demonstrated commitment to meeting a high bar, being timely and a history of getting things done even in the face of obstacles
• Excellent writing and conversational skills
• Proficiency in data entry tasks
• Attention to detail to ensure all work is polished, accurate and precise
• Bilingual language capacity, preferred
• Commitment to social change and to furthering CASA’s mission of building power in low-income and immigrant communities by integrating and engaging them in the political process

Nice To Haves

• A valid US Driver’s License and own car
• Experience working with immigrant or low-income communities
• Bilingual language capacity

Responsibilities

• Implement Field Operation Plans: Meets with the Voter Registration Manager to discuss daily field operations, ensuring plans align with program metrics and team-building goals. Assists Field Coordinators during launch and debrief meetings. Stays informed on election cycle news and program changes to effectively disseminate information to the team.
• Team Supervision: Oversee the daily operations of the canvassing team, monitoring field progress against key performance indicators and registration rates using the program platforms. Ensure the team is fully equipped with necessary supplies and technology at all times. Actively coach canvassers in the field on voter registration best practices and messaging regarding specific issues. Provide real-time feedback and targeted training to support underperforming team members.
• Community Engagement: Support ground teams as needed on voter outreach by persuading and mobilizing eligible voters to register and navigate the voting process. Ensure all data is recorded accurately and reported within established deadlines. Maintain a comprehensive understanding of current electoral news, campaign messaging, and the socioeconomic issues impacting local communities to ensure authentic and effective engagement.
• Team Building and Daily Reports: Support Field Coordinators with daily canvass launches and debriefs, sharing key insights from voter interactions to foster a collaborative learning environment. Provide real-time feedback and script guidance following voter engagements to ensure the team maintains high-quality standards. Synthesize qualitative field data into comprehensive reports to inform and strengthen overall campaign strategy. Manage administrative duties, including tracking Voter Registration (VR) form collection and processing data via Block platform.
• Supports the Recruitment Lifecycle: Assist the Voter Registration Manager by screening new recruits and conducting initial interviews to identify high-potential candidates for final selection.
• Inventory Management: Tracks and distributes all voter registration equipment and supplies via the internal reporting system; proactively monitor inventory levels to ensure the team is never undersupplied.
• Strategic Event Coordination: Identifies and coordinates community events that align with campaign goals and provide high-visibility opportunities for voter registration.
• Content Creation & Storytelling: Capture high-quality media content during field interactions to support the Communications team in elevating the voices and stories of impacted voters.
• Operational Support: Perform other job-related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed