Voter Outreach Specialist (Public Outreach Specialist)
About The Position
This position is within the Voter Registration & Elections department and is responsible for educating, informing, and empowering DeKalb County residents on voter registration and election-related matters. The role involves assisting voters with applications, participating in public speaking engagements, and developing informational materials. The specialist will handle citizen inquiries, resolve issues by collaborating with county departments, and represent the County at community meetings. Key functions include developing outreach strategies, maintaining and updating voter education materials, researching voter information and laws, and engaging with various community organizations to provide information about elections and new laws. The role also involves conducting voter registration drives, organizing public meetings, measuring the performance of outreach efforts, and preparing reports.
Requirements
- Associate degree in Public Administration, Public Relations, Communications, or related field required.
- Three years of experience in communications, customer service, or a related field.
- Any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Nice To Haves
- Three years of experience in elections or public outreach.
Responsibilities
- Educate, inform, and empower all DeKalb County residents on voter registration and election-related subject matters.
- Assist voters with completing registration and absentee ballot applications.
- Participate in discussion panels, make presentations at town hall and community meetings, and speak at secondary schools, colleges, and universities.
- Develop printed collateral and web content for translation and design.
- Receive and respond to citizen inquiries, concerns, requests, problems, and complaints.
- Assist citizens with the resolution of problems and complaints by communicating with County departments.
- Attend community or homeowner meetings, represent the County, make presentations, and answer questions.
- Prepare correspondence, emails, and written replies to constituent questions and concerns.
- Maintain outreach records and files, compile and track data related to inquiries and complaints, and prepare related reports.
- Develop and execute outreach and community relations strategies.
- Maintain and update all departmental voter education and public information materials.
- Create, design, compose, and edit brochures, fact sheets, surveys, news releases, and public service announcements.
- Research voter information and current laws through state, federal, and outside county websites.
- Engage with other county departments and counterparts in other counties to share and learn best practices.
- Contact organizations, churches, senior centers, schools, etc., to present information and answer questions regarding upcoming elections and new laws.
- Prepare applicable voter information packets.
- Conduct voter registration drives.
- Participate at events and meetings, register voters, review applications for completeness, and answer questions.
- Provide pertinent information on voter registration, upcoming elections, and new laws.
- Organize and lead public meetings and voter education and outreach efforts.
- Measure performance of public meetings and events, including participant feedback and partnering with community leaders, civic organizations, churches, schools, and colleges.
- Design and maintain databases to enter comments and ratings from voter surveys, and to store community contacts and participation at events.
- Provide monthly statistical voter data and reports from databases.
- Determine and assist in the creation of appropriate information to present to community groups.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
