Volunteer Services Senior Specialist

American Red Cross • Traverse City, MI

9d • Hybrid

About The Position

The American Red Cross is a vital part of the world's largest humanitarian network, offering a purposeful career path where success is measured in people helped and communities made whole. Joining the Red Cross means growing your career within a movement that matters, with mentors who empower your growth and a mission that's bigger than all of us. The organization provides competitive compensation and benefits and fosters a community that respects individuals both in and out of work. This role requires candidates to reside within 50 miles of Traverse City and be comfortable traveling throughout the region. This position is not eligible for relocation assistance.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of related experience.
• Ability to work on a team.
• Excellent oral and written communication skills.
• Strong interpersonal and presentation skills.
• Good organizational skills and the ability to handle multiple and continuously evolving priorities effectively.
• Intermediate proficiency with MS Office applications, including Word, Excel, PowerPoint, and Outlook.
• May involve travel.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted).
• The employee is regularly required to sit; use hands to handle or feel; and talk or hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The work environment will consist of moderate noise (i.e. business office with computers, phones and printers, light traffic).
• The employee must have the ability to work in a small cubicle and have the ability to sit at a computer terminal for an extended period of time.

Nice To Haves

• Knowledge of group dynamics, customer maintenance techniques, negotiation skills, and the ability to effectively implement programs is preferred.
• Volunteer Management Experience recruiting, coordinating, training, and supporting volunteers while fostering engagement, accountability, and a positive, mission-driven experience.
• Collaborative Team Player Demonstrates strong collaboration skills, actively contributes to team success, and works effectively with diverse stakeholders to achieve shared goals.
• Effective Written & Verbal Communication Communicates clearly, professionally, and confidently across a variety of audiences and channels, ensuring alignment and understanding.
• Presentation Skills Creates and delivers engaging, well-organized, and impactful presentations tailored to the audience and business objectives.
• Relationship Building Builds strong, trust-based relationships with candidates, hiring managers, volunteers, and cross-functional partners through credibility, influence, and effective communication.
• Technical Proficiency Proficient in Microsoft Office Suite and other relevant systems and tools to support daily operations and reporting.

Responsibilities

• Develop and implement broad-based recruitment strategies to attract and identify Red Cross volunteers to effectively support Regional goals and mission critical activities.
• Support the implementation and execution of programs, projects and initiatives to increase and strengthen the engagement of volunteers.
• Perform screenings, referrals, and placement of prospective volunteers to effectively support Regional goals and mission critical activities.
• Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations.
• Utilize comprehensive recruitment strategies to meet assigned volunteer recruitment metrics, effectively support goals and ensure placement of sufficient numbers of volunteers to meet operational needs.
• Conduct general and targeted outreach and recruiting activities through various resource pools, networks and digital media to obtain volunteer applicants tracked to referral and approval.
• Maintain accurate records of all potential and actual volunteer leads through the appropriate tools.
• Produce status reports as directed.
• Identify, cultivate, and maintain relationships with key volunteer recruitment agencies/organizations, market segments, and populations to create a robust network and strong candidate pipeline for future needs.
• Assist in screening and referring volunteers to appropriate department opportunities.
• Partner with assigned staff to strengthen existing relationships, and identify and evaluate prospective volunteer recruitment sources and partnerships.
• May assist in scheduling and coordinating volunteer orientations, placements, meetings and events.
• Evaluate and modify recruitment and engagement strategies based on lessons-learned.
• Support the development and ongoing refinement of volunteer strategies.
• Provide coaching and guidance to volunteer teams (paid and volunteers) and foster a culture of volunteerism that supports engagement strategies across departments.
• Contribute expertise and serve as a resource for volunteer engagement best practices.
• Review volunteer satisfaction data and work with operational teams to develop and execute engagement and retention strategies to improve volunteer satisfaction within the assigned area.
• Implement strategies and tactics to drive volunteer engagement and provide input on volunteer engagement issues.
• Responsible for development of a thorough volunteer needs assessment for assigned area.
• Meet with stakeholders and ensure alignment of established goals to volunteer needs.
• Monitor the appropriate usage and implementation of the assessment needs through department collaboration and mutual accountability for results.
• Support volunteer programs and services to meet established goals and objectives.
• Assist with executing the Event Based Volunteer plan.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Senior