Volunteer Services Coordinator

TriHealth•Cincinnati, OH

About The Position

Responsible for recruitment, training, retention and recognition of TriHealth volunteers. Must plan, organize and direct the volunteers to promote the core programs, special events and one-time activities. The Volunteer Coordinator works with internal team members to assure that needs for volunteer services are identified and developed. Promote an environment consistent with the mission of TriHealth, focusing on delivering consistent patient-centered service. Location: Time will be shared between Bethesda North Hospital and Good Samaritan Hospital Hours: Full time, day shift This position organizes and administers all aspects of the volunteer program for the assigned regional locations with the purpose of providing a rewarding experience for volunteers while extending the capabilities of the hospital to better serve the public and fulfill its mission. In conjunction with Volunteer Supervisor, provide planning and development for continuous program improvement and expansion. The Coordinator is responsible for recruiting, onboarding, training, and developing the volunteer team members for their region. The Coordinator directly oversees all volunteers and is the first point of contact for escalation for more than 1500 volunteer team members.

Requirements

Associate's Degree (Required)
2 - 3 years experience Professional Healthcare Volunteer services, human resources, healthcare (Required)
Up to 1 year experience Professional Social Science One or more experiences planning, developing and implementing a new program or service (Required)
Strong skills in interpersonal communication
Customer service
Conflict resolution
Supervision
Presentation
Training
Interviewing
Word
Excel
PowerPoint
Office database programs
Human resource knowledge

Responsibilities

Volunteer Program Operations & Database Management: Serves as a super user of the volunteer management database, ensuring accurate, compliant, and up-to-date volunteer records. Maintains data integrity and prepares operational and impact reports to support departmental, regulatory, and leadership needs. Identifies opportunities to enhance volunteer effectiveness and program quality through updated training materials, process improvements, and best practices in healthcare volunteer engagement. Measured by: Accuracy and timeliness of volunteer records and reports; system data integrity; compliance with organizational and regulatory requirements; and responsiveness to reporting requests from leadership and departments.
Recruitment, Onboarding & Readiness: Leads end-to-end volunteer recruitment and onboarding, aligned with organizational needs and patient experience priorities. Conducts orientation, onboarding process and placement to ensure volunteers are appropriately matched, prepared, and compliant. Actively recruits through community outreach, job fairs, schools, and faith-based and civic organizations. Maintains current role descriptions, master schedules, and strategic plans to support consistent service delivery. Measured by: Timeliness and effectiveness of volunteer recruitment and onboarding; adequacy of volunteer coverage across departments; monthly compliance reports; number of new volunteers and number of retained volunteers.
Volunteer Engagement, Retention & Performance Support: Fosters a positive, inclusive, and mission-driven volunteer culture. Provides ongoing support, coaching, feedback, and recognition to promote engagement and retention. Addresses volunteer concerns, conflict, and performance issues professionally and compassionately. Monitors attendance with follow-up, conduct, and service quality, escalating issues appropriately and documenting actions. Measured by: Consistency of volunteer coverage; quality of service delivery; effectiveness of communication with departments; and timely resolution of operational issues or concerns.
Recognition, Motivation & Volunteer Experience: Designs and implement meaningful volunteer recognition and appreciation strategies throughout the year, incorporating both intrinsic and extrinsic motivators. Collaborate with Volunteer Services leadership to plan annual system recognition event. Ensure volunteers feel valued, informed, and connected to the organization’s mission, values, and patient-centered goals. Measured by: Volunteer participation in recognition activities; retention numbers, increased volunteer in-person served hours year over year, feedback regarding feeling valued and appreciated on volunteer annual evaluation; and successful execution of recognition events and acknowledgments.
Compliance, Communication & Continuous Improvement: Ensures volunteer program compliance with hospital policies, safety standards, confidentiality requirements, and regulatory expectations. Communicates changes, updates, and expectations clearly to volunteers and internal partners. Participates in quality improvement initiatives, contributes to program evaluations, and supports data-driven enhancements to volunteer services. Measured by: Compliance audit outcomes; effectiveness and clarity of communications; participation in quality improvement initiatives; and implementation of process improvements based on data and feedback.

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