Volunteer Programs Representative

Dallas Zoo Management•Dallas, TX

10d•Onsite

About The Position

The Volunteer Programs Representative provides administrative and logistical support to the Volunteer Services department. This part-time entry-level role focuses on the execution of the volunteer lifecycle—assisting with application processing, maintaining database records, and providing on-site support for orientations and special events.

Requirements

High School Diploma required
Experience supervising adults and/or children in a group atmosphere.
Software skills – Microsoft Office (Word, Excel and Publisher) and volunteer tracking software.
Excellent oral and written communication skills as well as analytical and problem-solving skills are essential.
Must be able to follow oral and written instructions.
Able to work flexible hours, including weekends and evenings as necessary to meet deadlines and department goals.
Must have a valid Texas driver’s license.
Successful candidates must complete pre-employment drug screening and background check

Nice To Haves

Bachelor’s degree preferred or equivalent combination of education and experience.
Experience recruiting, coordinating and retaining volunteers

Responsibilities

Works positively and cooperatively with a diverse group of volunteers and all Zoo departments to support the mission of the Dallas Zoo.
Performs the initial intake of volunteer and intern applications, ensuring all required fields are completed before passing them to the Volunteer Coordinators.
Monitors the status of background checks and TB test results, flagging pending items for the coordinator’s review.
Completes routine data entry into the volunteer database, such as logging service hours, updating contact information, and archiving inactive files.
Serves as the first point of contact for the department by answering general phone calls and monitoring the volunteer email inbox for basic FAQ responses.
Photocopies, assembles, and organizes training manuals, orientation folders, and recruitment packets.
Maintains the inventory of volunteer uniforms and office supplies.
Physically prepares spaces for orientations, events, and other department meetings (arranging chairs, setting up AV, and cleaning up post-event).
Prepares and transports supplies to support programs and daily activities.
Assists with check-in and monitoring of special event volunteers at evening events such as Zoo Lights, Zoo to Do, Illuminature, and Safari Nights.
Supports the Volunteer Coordinators during internship sessions by setting up lunch programs and coordinating the calendar for professional development speakers.
Assists on-site with "day-of" needs for special projects, acting as a runner or additional set of hands for the volunteer team.
Drafts initial sign-up sheets or "Save the Date" blurbs for volunteer email updates for the coordinator to edit and approve.