Volunteer Manager

District Council of Madison Inc., Society of St. Vincent de Paul•Madison, WI

8d•Hybrid

About The Position

The Volunteer Manager leads the recruitment, onboarding, scheduling, engagement, retention, and recognition of volunteers supporting the Middlecamp Center for Vincentian Charity (MCVC). This position is responsible for developing a high-quality volunteer experience while ensuring sufficient volunteer support for the Food Pantry, Charitable Pharmacy, Lockers Program, and other community service initiatives. Working collaboratively with the Associate Director of Client Services, community organizations, educational institutions, businesses, and volunteers, the Volunteer Manager develops meaningful volunteer opportunities that advance the Society of St. Vincent de Paul’s mission of serving neighbors with dignity, compassion, and respect. The Volunteer Manager coordinates approximately 600 volunteers annually and serves as the primary ambassador for volunteer engagement throughout the organization.

Requirements

Bachelor’s degree in human services or related field. Equivalent experience may be considered.
Minimum 2-3 years of experience coordinating volunteers, employees, community programs, or customer service operations
Experience planning events or coordinating projects
Experience maintaining databases and records
Strong organizational and communication skills
Valid driver's license required
Proficiency in Microsoft Office Suite
Google Workspace
Volunteer management software or databases
Scheduling software
Virtual meeting platforms
The employee must regularly lift and/or move up to 20 pounds without assistance, and occasionally lift/move up to 50lbs with assistance.
Travel between work areas and community locations.
The employee must be able to follow instructions and work autonomously on assigned job duties
The employee must have a valid driver's license
This position regularly works outdoors in all types of weather conditions
Work independently while managing multiple priorities

Nice To Haves

Experience working within a nonprofit organization
Experience managing large groups of volunteers
Experience building community partnerships
Knowledge of volunteer engagement best practices
Experience with volunteer management systems

Responsibilities

Maintain sufficient volunteer staffing to support operational needs
Recruit and retain an engaged volunteer workforce
Deliver a positive volunteer experience from onboarding through recognition
Ensure accurate volunteer records and reporting
Achieve 100% completion of required volunteer training
Develop strong community partnerships that increase volunteer participation
Support organizational goals through continuous improvement of volunteer engagement strategies
Lead all aspects of the volunteer lifecycle including recruitment, screening, onboarding, scheduling, engagement, recognition, and offboarding
Coordinate approximately 600 volunteers annually
Develop procedures and best practices that support volunteer engagement
Evaluate volunteer program effectiveness and recommend continuous improvements
Foster an inclusive, welcoming, and mission-centered volunteer culture
Coordinate daily volunteer schedules for: Food Pantry, Charitable Pharmacy, Lockers Program, Additional MCVC initiatives
Collaborate with department leaders to identify volunteer needs
Balance volunteer availability with operational priorities
Adjust schedules as organizational needs change
Assist with client services when volunteer coverage is insufficient
Identify, develop, and implement creative volunteer recruitment strategies to attract and retain adequate volunteer numbers to maintain efficient operations
Build partnerships with: Schools and universities (e.g. Edgewood College, Madison College, and UW Madison), Churches, Community organizations, Corporate partners, Civic organizations
Represent SVDP at volunteer fairs and community outreach events
Develop new volunteer pipelines that support organizational growth
Promote volunteer opportunities through community engagement initiatives
Process volunteer applications in a timely manner
Coordinate volunteer interviews and placement
Facilitate volunteer orientation
Ensure completion of safeguarding training
Coordinate required background checks
Provide technical assistance throughout the onboarding process
Educate volunteers regarding the mission, values, and services of SVdP
Develop initiatives that increase volunteer satisfaction and retention
Conduct volunteer satisfaction surveys
Analyze volunteer engagement data and identify trends
Coordinate volunteer appreciation and recognition events
Publish volunteer newsletters and communications
Address volunteer concerns promptly and professionally
Foster meaningful volunteer experiences that encourage long-term involvement
Maintain accurate volunteer records
Track volunteer hours
Produce reports regarding volunteer participation
Maintain confidential volunteer information
Ensure documentation is complete and accurate
Build collaborative relationships with businesses, schools, churches, and community organizations
Develop meaningful group volunteer opportunities
Educate community partners regarding SVdP’s mission and services
Serve as an ambassador for volunteer engagement throughout Dane County
Ensure volunteer records remain accurate and confidential
Coordinate required background screenings
Ensure safeguarding training compliance
Maintain compliance with organizational policies and applicable laws
Protect confidential client and volunteer information
Perform other duties as assigned to support organizational operations