Volunteer Manager

FamilyWorks•Seattle, WA

3d•Onsite

About The Position

The Volunteer Engagement Manager provides strategic leadership for FamilyWorks’ volunteer program, ensuring volunteer engagement aligns with organizational priorities, program needs, and the agency’s mission. This role is responsible for designing, implementing, and continuously improving systems for volunteer recruitment, onboarding, placement, supervision, and retention across FamilyWorks programs. The Manager is a member of the Program Department Leadership Team and will partner with program staff to strengthen the integration of volunteers into service delivery while cultivating a welcoming, inclusive, and high-impact volunteer experience. Through data-informed decision-making, cross-department collaboration, and community partnership, this role ensures that volunteers are effectively mobilized to support participants, staff, and agency outcomes articulated in the FamilyWorks’ 2024-2026 strategic plan. The Manager currently provides direct management and supervision to one (1) part-time Senior Volunteer Coordinator. FamilyWorks relies on volunteers to support our mission. In 2025, 450 individuals volunteered for 12,307 hours. The Volunteer Engagement Manager will have manager-on-duty responsibilities, which are scheduled in coordination with the management team.

Requirements

Experience coordinating, training, or supervising volunteers, interns, or staff (paid or unpaid).
Demonstrate the initiative to learn and enhance skills that promote anti-racism, cultural competency and an understanding of oppression and its impact.
Participate in intentional learning efforts, to understand and dismantle institutional racism and build cultural competency, and to encourage staff to fully engage in those activities.
Promote and foster a work environment typified by inclusion, collaboration, transparency, and appreciation.
Maintain global awareness regarding organizational status, adjust priorities in ongoing fashion, manage multiple priorities and delegate staff, volunteers, and resources accordingly.
High capacity for analytical and inductive thinking.
Identify and effectively address core issues and concerns in a variety of situations.
Communicate effectively in daily interactions as supervisor as well as in written format and oral presentation.
Ability to handle delicate or difficult interpersonal situations effectively and tactfully.
Capacity for working effectively with a culturally diverse group of program participants based on dignity and respect, including those experiencing mental illness.
Proven ability to de-escalate tense or emotionally charged situations with empathy, professionalism, and effective communication strategies; formal de-escalation training strongly preferred.
Be organized, have coordination skills and pay attention to detail.
Ability to handle sensitive and confidential information with discretion and professionalism
Ability to maintain focus in a complex environment.
Willingness to proactively seek supervisory input, resources, and information needed to accomplish the job.
Must have access to reliable transportation throughout North Seattle.
Professional degree required (or equivalent life experience) with 3 to 5 years of related experience in social work or nonprofit program management, or a combination of education and experience that demonstrates the required knowledge, skills, and abilities.
Demonstrated supervisory experience that reflects progressive responsibilities in hiring, training, performance management, conflict resolution and disciplinary counseling.
Demonstrated proficiency in MS Office applications, database entry, Zoom, and Microsoft Teams
Must be able to pass background check
Volunteer management: 2 years (Required) - We are specifically seeking candidates with at least 2 years of direct volunteer management experience, as this role requires proven experience leading, coordinating, and supporting volunteer programs at scale.
Ability to Commute: Seattle, WA 98115 (Required)

Nice To Haves

Bi-lingual in Spanish, Mandarin, Cantonese, or Russian preferred

Responsibilities

Provide strategic oversight of FamilyWorks’ volunteer engagement program (including individual and corporate volunteerism, corporate alignment with agency goals, equity commitments, and programmatic needs.
Develop, implement, and regularly assess volunteer engagement strategies, policies, and procedures to improve effectiveness, consistency, and impact.
Serve as the organizational subject-matter expert on volunteer engagement best practices, trends, and compliance requirements.
Lead agency-wide volunteer recruitment efforts, including representing FamilyWorks through outreach, partnerships, and community engagement strategies.
Oversee volunteer onboarding, orientation, and training processes to ensure clarity of expectations, safety, and mission alignment.
Oversee volunteer recognition and appreciation strategies that support retention, morale, and long-term engagement.
Oversee volunteer placement and scheduling systems to ensure appropriate coverage and effective use of volunteer capacity across programs.
Together with the Sr. Volunteer Coordinator, provide guidance, and support to volunteers, addressing performance concerns, conflicts, or special circumstances with professionalism and empathy.
Partner closely with the Program Leadership Team to assess volunteer needs, develop volunteer roles, and ensure volunteers are effectively integrated into service delivery.
Cultivate and manage relationships with corporate partners, serving as the primary point of contact for planning, communication, and follow-up.
Collaborate with Programs and Development teams to align corporate volunteer engagement with fundraising, sponsorship, and stewardship strategies.
Design and oversee scalable, high-impact corporate volunteer opportunities, including one-time service events, skills-based volunteering, and ongoing group engagements.
Ensure accurate and timely maintenance of volunteer records, including hours, compliance documentation, and demographic data.
Produce regular reports and analysis on volunteer engagement metrics to support program planning, evaluation, and funder reporting.
Strengthen systems for volunteer tracking and communication, leveraging technology to improve efficiency and accessibility.
Provide direct supervision, coaching, and performance management for a part-time Sr. Volunteer Coordinator, including goal-setting, workload prioritization, and ongoing professional development.
Delegate operational responsibilities appropriately while ensuring accountability, consistency, and alignment with volunteer engagement strategies and organizational standards.